Complaint Review: Iboats.com, Iboats
- Iboats.com, Iboats
170 West Election Dr
- Phone: 800-914-1123
- Category: Boat Dealers
Iboats.com, Iboats.com, Iboats Bad Boat Cover, Semi-Custom Boat Cover, Restocking Fees Draper Utah
*Consumer Comment: IBoats Did Not Learn and is NOT a "Better Company"
*UPDATE Employee: iboats.com's response
After receiving it in a box, I tried it out and it sure DID NOT fit. I called customer service and spoke to a Candice Bell who told me that it was subject to a hefty restocking fee. I tried to tell her that I was not happy with the cover and that it did not seem to fit. She advised me to take photos. I did.
The next day, I submitted them. I was given an email sharply telling me that the cover was not for the boat. I called and Candice began arguing with me that my boat was a certain length when the boat title said otherwise and that it was MY FAULT. She faulted me for not documenting who I originally spoke to.. Who does this??
IBOATS.COM is NOT the place to order a cover and customer service is unrelenting. I asked to speak to a supervisor and it was the "There is no supervisor around story." I also noted that when you place an order that they are drawing from multiple sources and you will likely be hit with multiple shipping charge.
Update: Iboats will not address the fact that they told me the cover will fit and is charging significant restocking fee.
This report was posted on Ripoff Report on 01/29/2009 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/reports/iboatscom-iboats/draper-utah-84020/iboatscom-iboatscom-iboats-bad-boat-cover-semi-custom-boat-cover-restocking-fees-dra-417717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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