Report: #686030

Complaint Review: icefield helicopter tours

  • Submitted: Sun, January 23, 2011
  • Updated: Tue, December 06, 2011
  • Reported By: jim — nepal Georgia United States of America
  • icefield helicopter tours

    banff, nordegg, cline river, Alberta

icefield helicopter tours kananaskis heli tours dangerouus ripoff, banff, nordegg, cline river, Alberta Canada

*UPDATE Employee: pilot/ame

*REBUTTAL Owner of company: Disgruntal Employee who was fired - hoax report

Show customers why they should trust your business over your competitors...

A tour with this operator is putting your life in danger. \the tour operator has perfected the art of squeezing as much profit out of his rinky dink tour operation by cutting corners in all areas, including safety``

Just for example:

1. use one of the oldest aircraft in the industry, some of which are 30 to 40 years old,some of whichare rentals, not even owned by the tour operator. Maintenance or abuse history may not be known to the tour operator and he may not care.

2. pilots are the youngest, least experienced in the world. He hires two dozen fresh faces with fresh licenses, some with the ink on them still wet, mostfresh out of flight school.(he saves money this way)He then puts them to work dawn to dusk, painting, cleaning and cooking for him (for free) in exchange for the opportunity to fly his helicopters and advance their starting career. He gets basic slave labour and he abuses this masterfully.

3. put the rookie pilots into one of the highest elevation, windiest, roughest environments in the world, above the Canadian Rocky mountains. winds so strong it can slap a small aircraft hard enough to do damage. safe landing zones so infrequent that even an experienced pilot would have difficulty

4. load the helicopters to capacity, using weigh scales to get max capacity into each. \bums in the seats is the revenue requirement. safety pused to max and then some. the heavier they fly, the riskier they fly.

5. did i mention winds? winds so strong it has been known to blow doors open in mid flight.

6. mechanic or flight engineer may or may not be around to fix machines. owner operator will make crucial safety decisions based on his income. same with weather. owner operator will push weather and visibility to suit his revenue and not necessarily his customer

7. same with speed. tours are timed with stopwatch precision, and if it means loading and unloading get rushed, so be it. time is money. if it means pushing max speeds in the mountains or cutting corners, so be it. tick tock is all the owner knows. your tour will be rushed, your a** will be jammed, your view will be impeded with the middle seat in a 40 year old helicopter

8. this operator does not have a reputation as a nice person. not to his workers. not to his neighbors. he knows one thing and one thing only. how to try and make money by cutting as many corners as he can

i write this to prevent another accident by this tour operator, or to make potential customers aware that there are other, more professionally run, tour operators out there. \\\operators who have not gone down the road of cutting corners. Operators who pay their staff a fair wage, and work them a fair day. Operators who own newer machines, with mechanics on site at all times to keep them safe.

there are good helicopter tour operators out there and icefield helicopter tours is not among them

flyer beware

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This report was posted on Ripoff Report on 01/23/2011 10:43 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee


AUTHOR: heliho - (Canada)

this individual is wrong. i am a commercial pilot/ame with over 30 years of accident free experience and over 15,000 hr of flying time. i teach at this company. i find this pearson is having some form of trouble with their implied rights with this company. nothing like blacklisting yourself at the start of your career. the helicopters might be old but as an AME since 1988 I consider they are safe and well maintained. by me!
so if you are saying we fly unsafe aircraft in an unsafe manner then prepare to hire a good lawyer!
i will take you on any day you young turd
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#2 REBUTTAL Owner of company

Disgruntal Employee who was fired - hoax report

AUTHOR: Owner - (Canada)

The helicopters we operate are the safest in the world and our crews are trained beyond requirements..  This person was fired as soon as we found them coming to work drunk one day. They were not allowed near a helicopter and they never operated any vehicles or helicopters of ours in that state.  We asked them to go to councelling and they refused so we had no choice but to let them go asap.

We are sorry this individual is vindictive and destructive, its the nature of being an alcoholic.  They see only negative in the world.  We all have to pray for this person that he eventually finds his way in this world before this destroys his life and his family.

We wish him a recovery and a safe future.

This post is very disturbing and we hope that reports like this in the future are verified before they are published.  Our 100,000's of customers know how we operate and to be slandered without cause is sad. Should any of you want to contact us personally, please do so any time.  With our sincere regrets on this unfortunate individual.
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