icsolutions They Say it's not them..... sacto, California

I went to icsolutions online to add funds to my boyfriends acct. I see several adds for this co. about 29.00 mo fee unlimited calling for inmates. I sign up. Pay 29.95 + 14.99 for same day connect and somene calls me back. I spend a lot of time setting this account up. I got the call while I was shopping so nothing to write with. They lady says I'm paid in full. She refers me to my email for final set up which I do. It shows no payment made. I call icsolutions and they say it was not them and are very rude. I paid that money for nothing. Can't get anyone to admit that they are the right co to talk to. I am pissed.....