Complaint Review: Idearc Media Corp + Superpages.com - Vineland New Jersey
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- Author Confirmed
- Idearc Media Corp + Superpages.com 2200 W. Airfield Dr. P.O. Box 619810 Vineland, New Jersey U.S.A.
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- Category: Advertising Agencies
Idearc Media Corp + Superpages.com Attempted to hold company domain hostage. Vineland New Jersey
*Author of original report: No, thanx you. Just publish whether or not...
*UPDATE Employee: Customer Service
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Today I called to retrieve a domain owned by a client back from Idearc. For some reason they made him transfer registration to use the website they gave him with the superpages ad. The girl on the phone said "there will just be an administrative fee of $50"...huh?!?!
I threatened to complain to ICANN and quickly looked up the registrar of record and it appears they use register.com, so I was making a backup plan in case they didn't relent.
After about 5 minutes on hold she came back and said she can transfer it without the fee.
I'm posting this anyway so that those of you out there can know it is a scam to have to pay to get your own domain back. As a matter of fact, all they had to do was provide the nameservers and we could have initially pointed our domain to those nameservers ourselves, but they insisted they needed to take the domain. LIES. Be careful with LIARS.
If you decide you need to have superpages.com, insist on only the nameservers and retain control of your own domain.
Unfortunately, the charge may still turn up on the company credit card. If it does I'll be back.
The Comput8er
vineland, New Jersey
U.S.A.
This report was posted on Ripoff Report on 08/04/2009 02:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/idearc-media-corp-superpagescom/vineland-new-jersey-08360/idearc-media-corp-superpagescom-attempted-to-hold-company-domain-hostage-vineland-new-476398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
No, thanx you. Just publish whether or not...
AUTHOR: The comput8er - (U.S.A.)
SUBMITTED: Wednesday, September 08, 2010
No, thank you. Just publish whether or not clients can simply point their domains to your NAMESERVERS without surrendering their domains.
What you're asking me for sounds too much like you want to sue me for posting.
You can provide your clients web sites in concert with your yellow pages listings without making them sign over the domain by just having the NAMESERVERS changed, so the business practice of demanding custody of the domain is questionable.
I think you can just publish the truth here without requiring so much information.
#1 UPDATE Employee
Customer Service
AUTHOR: Idearc - (U.S.A.)
SUBMITTED: Wednesday, September 08, 2010
We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at: customerservice@idearc.com
Your full name and title:
Business Name:
Business Telephone Number:
State in which your Business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description:
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