Report: #222864

Complaint Review: iFriends - I-Friends Network , IFN, W.P.I.

  • Submitted: Wed, November 29, 2006
  • Updated: Thu, December 14, 2006
  • Reported By: Elgin Illinois
  • iFriends - I-Friends Network , IFN, W.P.I.

iFriends Network, IFN, W.P.I. I-Friends age verification for free is scam and theft DO NOT TRUST THESE PEOPLE!!! California Internet

*UPDATE Employee: Reply from iFriends/WebPower Customer Service

Show customers why they should trust your business over your competitors...

This report is to warn anyone who may be thinking of using the live web cam service from the ifriends network at . They have an age verification for full access use of their site which requires a credit card be entered then a $1 charge is made and then to be returned if you cancel within 30 days.BEEEE VERY AFRAID.I tried it to see if it would be able to be used for live music show broadcast entered my credit card to verfy age andf ended up using thier online cancel form within 24 hours as it would not work for my application.Low and behold I got charged every month a full membership fee from my card. I called several times to get this removed and everytime was told "Sir you are completely removed".The next month boom another fee and since the account the card was tied to was not a regualer usage account and minimum money was left in to keep it active yup an overdraft fee was charged each time. DO NOT TRUST THESE PEOPLE!!! I called for the 7th time and was told pretty mcuh since they didn't have a cancel on file I was lying and too bad.After an hour I got a refund on the actual charges but had to eat the 4 overdraft and penalty fees from my bank for overdraft and negative days in the account.So that 1 dollar verification fee cost me $168.00.I am in process of filing theft with my bank.. BEWARE!!!!!!!!!!!!!!!!

Elgin, Illinois
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This report was posted on Ripoff Report on 11/29/2006 11:58 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Reply from iFriends/WebPower Customer Service

AUTHOR: Steve - (U.S.A.)

Shortly before posting this RipOffReport complaint, Joe contacted us directly regarding the charges on his account. We sincerely apologize for any miscommunication or frustration that Joe may have experienced, either in utilizing his account or during his phone call to our Customer Service Center. At the time of his call, we confirmed that we had cancelled Joe's account and had refunded the charges that were posted by us. We did discuss the overdraft fees with him; unfortunately, because the bank or credit union assesses overdraft charges, we were not able to refund these charges. In addition, we confirmed with him that his credit card and personal information would be blocked from creating future accounts.

Joe indicated that he was satisfied with this outcome. However, Joe's complaint indicates that he was not completely satisfied. We strongly encourage him to contact our Customer Support Department (open 24 hours a day, 7 days a week) at (800) 243-9726, and ask to speak to a customer service manager who can resolve any lingering questions that Joe may have about our service or about the account that was created in his name.

The scenario presented in Joe's report is not one that realistically could have occurred on our web site. When a customer calls or emails to cancel, he is provided with a cancellation number and the date and amount of the last billing, if applicable. The account is then cancelled and notes are made to document the cancellation. Unfortunately, our records show (and we discussed this with Joe at the time of his call) that we received no notice from Joe requesting cancellation of the account, prior to his telephone call as detailed in his report. It is possible that Joe might have confused our service with another online social networking service; if that is the case, and he called another service to cancel that account, it would have had no effect on his iFriends account, and the membership which was created.

We offer several different types of memberships. While the standard iFriends membership carries no monthly charge, the charges mentioned by Joe were for additional premium services requested by him at the time of signup. These fees were clearly and conspicuously disclosed in advance. No customer could incur charges as specified in Joe's complaint without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate his acknowledgement and affirmative consent to such charges. The $1 confirmation fee is clearly disclosed and is also refundable upon the customer's request.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
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