• Report: #1053487
Complaint Review:

IFS Innovative Facility Solutions LLC

  • Submitted: Fri, May 24, 2013
  • Updated: Fri, May 24, 2013

  • Reported By: Commercial maintenance — Milwaukee Wisconsin
IFS Innovative Facility Solutions LLC
405 Route 9 South Little Egg Harbor, New Jersey USA

IFS Innovative Facility Solutions LLC, Doreen DeSilva, Tammy Thigpen Rip offs, liars, incredible hassle! Little Egg Harbor New Jersey

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First of all, this is NOT about IFS (Innovative Facility Solutions) Inc. They are a different company located in Virginia or Washington, and I have no experience with them. This report is about IFS (Innovative Facility Solutions) LLC located in Little Egg Harbor NJ. I am not aware of any connection between those two companies.

On February 5th, I was contacted by Kelly at IFS to do some work at Radio Shack. Total, I completed three jobs for IFS/Radio shack. Once the first job was quoted and approved by IFS, the approval they sent states: "QUOTED JOBS: Are too be submitted based on the knowledge that if approved, it will be billed as a Time & Material agreement and billed accordingly." I emailed them (Tammy Thigpen at this point) back: "I can work on a time and materials basis if you would like, but this is different than a quote for completion basis, which is what I gave you. Which system do you want to use? It can't be both. John"

She did not respond to this. I emailed Tammy back: "I offered a quote for completion of the job. Meaning that when I'm done, the job will be done right, but the price is the price I quoted. It doesn't matter if it takes me ten minutes or ten hours, The agreed upon price is what I bill and expect payment for. This is not a time and materials quote, so time and materials doesn't apply. So I would need confirmation from you, that the agreed upon price will be paid, and that the "time and materials" verbage for this work order does not apply. Thanks. John

She didn't reply again. So on Feb 14th, I sent IFS this: "Regarding current and future work order agreements between Neighborhood Handyman LLC (NH) and Innovative Facility Solutions (IFS) specifically addressing the verbage on the work orders which state "QUOTED JOBS: Are too be submitted based on the knowledge that if approved, it will be billed as a Time & Material agreement and billed accordingly."  It is agreed by both parties that this verbage of the work order does not apply to any current or future work orders, unless an exception is agreed to in writing by both parties. Barring any workmenship issues or other reasonable issues as listed on the vendor agreement that might be a suitable cause for non-payment, IFS agrees to pay NH any quoted amount that is approved, in full, with disregard to the "time and materials" statement.

Later that day Tammy sent it back, signed by her, without comment. I should have known by then that these guys were scammers, but I did the jobs, without issue anyway. Also, twice during my communications with them, I got voicemail messages from "Jodi", and when I called right back both times, it was Kelly who had left the message identifying herself as Jodi. Maybe one name is a nickname or something, and I didn't question her, but that seemed pretty fishy.

Anyway, fast forward to April 22. The first two invoices were now late. Their stated terms are net 45, and the first two invoices were now at 60 and 62 days.  I called IFS and talked to Tammy. She told me that the first two invoices had been "rejected". She said that they we're waiting for me to re-invoice them at a lower amount than the approved amount we had agreed on, based on "time and materials".

Both these work orders (and the third one too) were completed on time, PERFECTLY, without any issue whatsoever, to the complete and utter satisfaction of Radio Shack, and billed exactly to the penny the amount agreed upon in writing on the IFS approvals.

I did clock in and out of all jobs as they requested. I did not keep track of the exact number of hours at each location. And I certainly did not over charge for the work I did.

2-19 I completed repairing the door frame to the back room at 016252-01 1844 S 15th St. Milwaukee. They had a break in. The front door was repaired by someone else. The rear door had been kicked in. IFS wanted the whole door replaced, but the door itself was fine, and I convinced them that I could repair the frame. I had to fabricate the needed pieces as it was not a standard size, and paint to match. When I was done, it looked and worked perfect. I charged $293.
2-21 I repaired a hole in a wall at (PO listed it as) 010562-01 2942 S 108th St West Allis. Apparently there was an office that no one had a key for, so someone went above the drop ceiling and punched through the wall to get in, leaving a ragged hole. I repaired the hole, and re-wallpapered that section. The only issue there was that the new wallpaper was slightly brighter than the old stuff, and someone at the store told me that a previous manager used to smoke in there which slightly discolored the rest of the wallpaper. Other than that it turned out perfect. I charged $385.
3-23 I repaired the ceiling in the back of (PO listed it this time as) 016207-01 2942 S 108th St. West Allis. Apparently someone tried to walk across the drop ceiling and crashed through. The store said that they wanted to supply the ceiling tiles rather than have me do it, so the delay between the first dispatch and completion was waiting for the store to procure them. I replaced and repaired the gridwork, and installed three cases of ceiling tiles. The only issue there is that the ceiling as originally installed was uneven and slopes noticeably, approximately three inches in six feet. This was because on one side it had to be high enough to clear lights and exit signs, and on the other side the wall that the ceiling goes to wasn't originally built high enough. I detailed this to IFS, and told them that it would be huge dollars to correct the slope. They said to fix it up without addressing the slope, and it turned out great. I charged $235. I primarily dealt with Misty at that store and she commented several times she was very happy with my work and demeanor.    
Anyway, I had quite the discussion at that point with Tammy. I pointed out that she herself had signed the agreement dispensing with the time and materials stuff. I also questioned her about how come IFS never contacted me to say they were "rejecting" my invoices. Needless to say, she didn't have any good answers. I told her that she had better get them un-rejected, or in addition to filing this report, I was going to sue them, and call Radio Shack corporate. Later that day, she called back, and said they were going to un-reject them and pay me that Friday, 4-26.
On May 2nd, I still hadn't received payment, so I called and talked with Tammy again. She ASSURED me that they had mailed my check on 4-26, and that I should just "give it a few more days" I said OK.
On May 8, I still hadn't received any payment, and I got a hold of someone at Radio Shack Corporate. She was great, got on it right away, communicated with someone else at Radio Shack, and they immediately emailed Doreen DeSilva (one of the owners I believe) at IFS. Doreen emailed them back, and ASSURED them that IFS had mailed my check on 4-26 as they had stated.
Well, I finally got my check. They had backdated the CHECK to 4-26, but they couldn't back date the postmark. They mailed it on 5-4.
As for the last job, Doreen told Radio Shack that they would be mailing my check for that one on Friday, May 10. Again, they backdated the check, but they didn't mail it until May 18.
Doreen DeSilva wrote "I do believe they are being paid promptly" HA!
I do hope that IFS sees this report and tries to deny a single word. This report is 100% accurate, and I have all the emails and postmarked envelopes to prove everything.
Obviously I will NEVER work for them again.
On a side note, Radio Shack was outstanding. The people in corporate I talked to were exceptionally helpful and pleasant, as were all the store employees at the locations I worked at.

This report was posted on Ripoff Report on 05/24/2013 03:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ifs-innovative-facility-solutions-llc/little-egg-harbor-new-jersey-08087/ifs-innovative-facility-solutions-llc-doreen-desilva-tammy-thigpen-rip-offs-liars-inc-1053487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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