Report: #208723

Complaint Review: IGIA Lazer Storm Vaccuum

  • Submitted: Wed, August 30, 2006
  • Updated: Tue, November 28, 2006
  • Reported By: Mayville Wisconsin
  • IGIA Lazer Storm Vaccuum

    Los Angeles, California

IGIA Lazer Storm Vaccuum - Singer Lazer Storm - Windstorm ripoff returned product and no refund Los Angeles California

*Consumer Comment: Same thing with me

Show customers why they should trust your business over your competitors...

08/15/2005 I had ordered the buy 1 get 1 free special as seen on TV with the free steamer plus attachments. I had also ordered the extra packs of 3 filters for the $9.95

09/16/2005 Received the product, no filters and a slight overcharge of products.

Called customer service numerous times between the time I received the product and e-mailed twice with no response. Finally got a real person on October 26th of 2005. The lady I had talked said I couldn't get the money back because it was past their 30-day trial period. I asked her to speak to a manager because I had been trying unsuccessfully to contact somebody since I received the product. She got back to me and told me to ship the product back to the address on the invoice I received with product. This address was in Los Angeles, CA

Sent it back with a delivery confirmation and insurance. Delivery confirmation shows that it was delivered to Windstorm in Los Angeles, CA on Nov. 1st of 2005

I had called customer service back numerous times after the product was returned to inquire about a refund. I did get ahold of humans finally beginning of December and was told my credit card would be refunded by 12/22/05

It came to be January and called again. I was told again that my card would be refunded in early Febuary. When it wasn't, I called again and busy lines, hang-ups, then number was disconnected.

By this time I was completely irate. This was my first time ordering from TV and I will never do it again.
I contacted the BBB of NY and they haven't gotten very far. I did receive some letters from Windstorm saying to send them the invoice and the delivery confirmation receipt. I did send copies of those to the company with a letter on July 3rd.

It is now August 30th and haven't received anything. My next move is going the Attorney General of my state and that of New York's.

If I never receive a refund, I guess I learned a very important lesson to only buy product locally where you can actually go one on one with a human.

Mayville, Wisconsin

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 08/30/2006 05:28 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Consumer Comment

Same thing with me

AUTHOR: Marianne - (U.S.A.)

The same thing happened to me. I returned the vaccuum 11/05 and I'm still trying to get my refund. I've called the corporate office in NY and put on hold for hours at a time.

I even send the free steamer back.

I called again today and was on hold for 2 hours. If you find a way of getting your money back please let me know.

I filed a report with the FTC today, we'll see what happens with that.

I've gotten $5.00 refunds quicker then this.

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.