Complaint Review: ILD Teleservices Enhanced Voicemail - Ponte Vedra Beach Florida
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- Author Confirmed
- ILD Teleservices Enhanced Voicemail ildtelecom.com Ponte Vedra Beach, Florida U.S.A.
- Phone: 888-4532666
- Web:
- Category: Telephone Companies
ILD Teleservices Enhanced Voicemail unauthorized billing for unordered voicemail Ponte Vedraponte Vedra Beach Florida
*Consumer Comment: Same Thing Happened To Me
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Our AT&T phone bill is on autopay so it doesn't get checked every month. We had added some services and some promotions were expiring and I wanted to see what the damages were. In addition to the expected charges there was an item from ILD: $13.22 for Enhanced Voicemail. I didn't know how it got there or how long we had been charged for it. By the time I had checked with the wife and got around to calling another bill had come. More charges for voicemail we didn't need or want and hadn't ordered.
I called the number provided on the phone bill and asked them how this unneeded unwanted item got on the bill. Out of the blue this ILD rep says who's (my sisters name) and tells me my mothers maiden name and gives me a birthdate that's not my sisters. The woman says someone clicked on a web promotion for "$1000 dollars of grocery coupons" that's why I'm being billed. sis is not that stupid.
No one but my wife or I can authorize new services or charges to our phone. OH yes on the unregulated portion of the bill they can. OH NO. OH YES.
Emotion raises the pitch and volume of my voice DO I NEED TO CALL THE DISTRICT ATTORNEY. I'll be right back sir(short pause) We've discontinued your service no more charges will appear on your bill. WHAT ABOUT THE BACK CHARGES
The account will be credited please allow up to 90 days for it to appear.
Just to be sure I called billing at AT&T they put the credited amount on hold and subtracted it from the current bill but I might still get overdue notices.
Can they put a third party billing block on my bill so it doesn't happen again?
In Oklahoma, Texas, Kansas, Missouri and Arkansas the billing dept can't do it.
What if I cancel my AT&T phone service. Sure enough after a 15 min wait a sympathetic phone cancellation rep was able to place a 3rd party block on my bill so this won't happen again. ILD may not be involved but it was their rep who hard timed me.
ILD is a third party billing service that handles Enhanced Voicemail,meteline tech, Voicemail Professionals, Nationwide Voicemail,USA voicemail, United voicemail which may all be part of the same scam since there are complaints about all of them on this sight. many more at consumeraffairs site.
If you have a similar problem please persevere don't be a victim. FCC can't help with voicemail. FTC, Attorney general, BBB, might if they get enough complaints.
Berney
Ponca City, Oklahoma
U.S.A.
This report was posted on Ripoff Report on 03/08/2008 09:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ild-teleservices-enhanced-voicemail/ponte-vedra-beach-florida-32082/ild-teleservices-enhanced-voicemail-unauthorized-billing-for-unordered-voicemail-ponte-ved-316142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Same Thing Happened To Me
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Sunday, March 09, 2008
Posted about this last week. ILD, a company I had never heard of, charged our AT&T account the $12.95 plus tax for Dec and Jan. My wife shows me the bill in Jan and asks me about it. I'm really pissed cause I've NEVER heard of ILD Voicemail and NEVER authorized them to do anything, let alone charge our account. THEY claimed we authorized it on the internet. NO WAY, DIDN'T HAPPEN. Anyway I call AT&T in Jan. They're no help and tell me I have to call ILD myself, which I do and get a promise of a refund for Dec and Jan and a cancellation number.
What do I see on Feb's bill? A refund for Dec and Jan AND a charge of $12.95 plus tax from ILD for Feb. Now I'm really pissed. I call AT&T again and get a rude, useless rep telling me there's nothing they can do. So I go to the office and write an agressive e-mail to AT&T telling them they have one week to settle the problem or I'm gonna cancel AT&T at both the house and the office. On Monday, I get THREE e-mails and THREE phone calls at the office from a very nice gentleman telling me HE, not ILD is refunding the $12.95 plus tax plus his personal phone number and a promise monitor my next month's phone bill. Am filing a complaint with the public utilities office. As I understand it, several state attorney general's have filed injunctions aganist ILD. What a bunch of crooked scumbag crooks.
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