Report: #215687

Complaint Review: Impact Resource Group

  • Submitted: Fri, October 13, 2006
  • Updated: Wed, September 15, 2010
  • Reported By: Huntsville Alabama
  • Impact Resource Group
    2201 Royal Ln Ste#230
    Irving, Texas

Impact Resource Group - National Product Services - Retail Service Pro - Huffy Service First - Creative Retail Services employees on payroll to refuse them unemployment benefits. Doesn't pay you correctly for weeks at a time. Changes the company name so no one ever catches on to them. Company promises you one thing and then changes it later. ripoff Irving Texas

*UPDATE Employee: This is why SR

*UPDATE Employee: Brian why?

*UPDATE Employee: personal hnd tools needed

*Author of original report: I am the employee who filed report # 215687

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I have been with Impact for 10 months now as a District Trainer and never have I been treated the way I have been getting treated with this company until this year.

I normally make good money with Impact which my hire in was $17.50/hr and was changed to $13.50 in July. My drive time and mileage reimbursements went from 60 miles and 60 minutes to 90 and 90 after July and I haven't been paid mileage in 4 months now. I have lost 20 great technicians due to Impacts new GM and payroll department changes in early July '06.

All my ex-employees are willing to file a class action lawsuit against the company for fraudulant charges such as not paying there employees for their drive time and mileage for weeks even months at a time. When they do finally pay you it's always much later when you lose everything you owned like myself. I lost my apartment, I can't work obviously because when you put $400 in gas every week to get to work and are only paid a commission? Instead of my $17.50 or $13.50/hr,then it's hard to pay bills if you only make a $200-$350 check for the work when the company is making about $30/hour or more off you.The company quit paying me my overtime pay back in July '06.

I have been watching my company since I started in as a technician(11-14-2003) and was rushed into a trainer position within 6 months due to my hard work ethic and dedication to produce mass quantities of assembled products for them and then another 6 months passed and I moved up again to Area Trainer and then a year and 2 months passed and I am in a District position but have no say so over anything within the company. In the past 4 years my company has been changing their names left and right to avoid being tracked by the government for employee unemployment fraud. They keep employees on their payroll to keep them from being able to draw unemployment and to make it look like they still have a huge roster of technicians so their retailers get deceived by thinking they are going to get great service from my company from 20 or more techs. when there is only 6 working techs. statewide in Alabama.

The names my company have went under in the past almost 4 years are as follows: Huffy Service First,(the name changed in 2 months to)Retail Service Pro,(the name changed in Feb.2004 to)Nasco Services,(changed in 2 months to)NVS{national vendor services},(then it changed again in 2 months to)NPS{national product services},(then it became)IRG{Impact Resource Group}, (now they call it IMPACT or We're Ready To Assemble).

They are affiliated with assembling products in over 15 major retailers and over thousands of different customers homes nationwide. They assemble for Lowe's, Home Depot, Office Max, Office Depot, Staples, Wal-Mart, Target, K-Mart, Sears, Best Buy, Academy, AAFES, Meyers, Toys R Us, Kay B Toys, Circuit City, and they do all the In Home or In Office assemblies for the major furniture companies listed in the above too. The company has been known to go by other names such as Creative Retail Services and NASCO.

If you decide to go to work for this company then please give this a good overlook because I have lost everything doing this job but when I first started out doing it in 2003 the company was a great company until July of 2006 when a new GM took over along with a new payroll division. I went from making $1000 a week to $250 or as low as $60. The company still owes me back pay for mileage and they haven't paid me going on my third week now. I have all the information to file a class action lawsuit on the company if a lawyer is interested in picking up this case. I can count a total of 10 technicians offhand that I could get to back me up on the matter and another 5-10 I'm sure that I can recall from my documents.

I have been living in my car with my wife of 7 years marriage and daughter of 6 years. I lost my apartment due to Impact and I have had nothing but heartache and hardship ever since the transition from July 2006. My car that they refuse to reimburse you ons mileage and drive time like they promise has been ran ragged due to all the travel. I have no one to turn to but you Rip-Off Report and I hope you can truly help me shed a lawsuit on this very deceitful company. If they treat their District Trainers like they don't care and the District Manager is in control of how you get paid because he enters the information for you to the corporate office but yet his checks are never messed up then what makes you think they care about their customers or employees seeing how my postion is equivalent to the DM of the company because I go around dealing with all the store retailers we service while he sits behind a desk and grins a grinchy grin knowing he never has to leave his desk to get his money but you have to travel around and get mis used and abused to only be taken advantage of in the long run.

Huntsville, Alabama
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This report was posted on Ripoff Report on 10/13/2006 10:17 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

This is why SR

AUTHOR: Brian tate - (U.S.A.)

I don't know who you work for now but you were gotten rid of for a good reason if you no longer work for Impact.Impact merged it's companies and it's payroll divisions.They got me all the money that they owed me in backpay.I work for both sides of the company (Merchadising-Lowe's and Assembly-All other accounts) and have not had any problems with any payroll issues or anything with Impact since.No wussing out here brother.I'm just that d*** good of a DTL,RMS,Team Lead and assembly technician.When you see the company that has taken care of you has made a mistake in their paperwork and I held on to everything and still do to this day so that I can provide proof of money owed to me if something were to ever happen again with the payroll department.The company is more focused on it's field employees now more than ever before.I am just glad that the bad apples like you who try to talk down the company are now in the unemployment line.If you ever did any Lowe's resets then I'm sure you're one of the f...k ups whose s...t I've been cleaning up behind and making right for the past 4 years traveling all over the Southeastern region.
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#2 UPDATE Employee

Brian why?

AUTHOR: Sr - (U.S.A.)

You have retracked what you sent in report #215687 , Why? You know it is totally true , they are still doing it now and did all of last year , not giving enough man hours on resets in the Lowe's stores and shafting folks out of time ,driving milage , per diems , etc. I was and still am a RSTL/trainer was Distric Team Lead for a while during changover this spring while the company layed off or fired top people D.M.s , Regionals , and some of the top reset specialist in the country becaused they balked at what the company was doing to them and thier team members . No overtime on most weeks work 50 hrs get paid 30 hrs because they figured a set wrong for time . No you were right, you just wussed out
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#3 UPDATE Employee

personal hnd tools needed

AUTHOR: Lied Too - (U.S.A.)

Hey,i too have been riped off by N,V, S or what ever they are calling them selfs now,but im still working there ,im currently working but need some help. is there anyone out there that can help me out, when i started working with this company i was told that i had to have my own tools , but i dont have any documention that states that if you can help me please do so .. thank you
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#4 Author of original report

I am the employee who filed report # 215687

AUTHOR: Brian Tate - (U.S.A.)

My name is Brian Tate and I was the district trainer of the company/companies mentioned in report # 215687.After I had written the report in 2006 the company I had worked for and still work for was in the middle of transitioning their pay roll departments of the merchandising division and the assembly division.After the transition was completed at the end of October of 2006 I received my back pay for mileage,travel time and all my commissioned assembly work.I have been working with them going on 7 years almost and ever since the end of the month of October of 2006 I have had no problems with my pay and I work for both sides of the company from time to time to help out with the merchandising division even though I am an assembly technician.I appologize for not getting with sooner than I have now but to be honest with you I forgot all about filing the report with the online service.I would appreciate if all the lies and falseness of report # 215687 please be removed from your data base and if you need to contact me and need me to provide any proof of who I am to you then I am willing to do this for my company and my information is as follows.My cell number is 1-256-502-0167 and my name again is Brian Tate.Thank you for your time and I appologize for the inconvenience this may have caused your site and my 2 companies I do service for.
-Brian Tate-
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