Report: #552532

Complaint Review: Imperial Majesty Cruise Lines - Ramada Plaza Resorts

  • Submitted: Mon, January 11, 2010
  • Updated: Mon, February 08, 2010
  • Reported By: UNBIASED INFORMANT — LOUISVILLE Kentucky United States of America
  • Imperial Majesty Cruise Lines - Ramada Plaza Resorts
    United States of America


*Author of original report: the cruise?

*Consumer Comment: So Did You Take the Cruise?

Show customers why they should trust your business over your competitors...

itinerary was: fly to Orlando, drive rental car to Ft Lauderdale and spend 2 nights, take 2 night cruise to Nassau, spend 2 nights in Orlando.

free rental car for a week turned out to be too small to hold 2 adults and our luggage and we had to upgrade by necessity to midsize car and pay differential.

led to believe we must take time share tour from Ft Lauderdale.  turned out to be palm beach shores, a 50 minute drive each way from Ramada Plaza Resorts.  Company should have scheduled us to do tour on our drive from Orlando thus saving 2 hours of needless driving

Palm Beach Shores Time Share.  Receptionist was rude.  We were forced to lunch with real estate rep, Connie (Johnson?) though we prefered not to eat.  Connie refused categorically to answer our question "what is the per square foot asking price range of the time share units we are being offered"?  After we finished eating we excused ourselves to have a cigarette outside while Connie finished her lunch.  Upon returning about 5 minutes later, Connie had disappeared.  We were then accosted by an alleged manager of "VACATION VILLAGES" namely Lee Spivak who informed us that our tour was terminated and we were to depart immediately and were led to believe the cruise (for which we had prepaid) might not any longer be available to us.  Upon exiting the Palm Beach Shores we were accosted by and yelled at by another "manager" of  Vacation Villages.

As for Ramada Plaza Resorts, the hotel is located in an undesirable geographic area, is NOt EVEN IN Fort Lauderdale nor close to beaches.  The hotel is shabby, 2 of 4 elevators were not in operation and the restaurant was poorly managed both as to seating guests reasonably promptly and the quality (not quantity) of food offered


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#1 Author of original report

the cruise?

AUTHOR: UNBIASED INFORMANT - (United States of America)

Responding to the query about the cruise, we found no misrepresentation.  The ship was exceedingly clean, the cuisine was about what you'd expect or better and the crew were pleasant. 

Be prepared for spending a couple of hours to: (a) park your car; (b) shuttle to port; (c) go thru long lines to pay for at least $50 deposit per person; port fees etc., board ship (finally) and be given cabin assignment.

For whatever reason the actual time one can spend in Nassau is very very limited ...actual hours available to see Nassau commenced one morning and ended at 5PM the same day.    this is because on day 1 the cruise didn't depart Lauderdale until 5PM or so....  On day 2 in port in nassau we had to return to the ship by 5pm...and departed eventually that night and spent that night at sea; on day 3 we returned to Lauderdale around noon (late).

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#2 Consumer Comment

So Did You Take the Cruise?

AUTHOR: Karl - (U.S.A.)

What happened with the cruise? What did you think of it? Great way to get out of the Timeshare sales pitch though.
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