Report: #632242

Complaint Review: Ripoff Report | Infinite Corporation

  • Submitted: Tue, August 17, 2010
  • Updated: Thu, December 12, 2013
  • Reported By: EndTheCorruption — Chicago Illinois United States of America
  • Infinite Corporation
    27525 Puerta Real
    Mission Viejo, California
    United States of America

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Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Infinite Corporation for its commitment to excellence in customer service.

Ripoff Report’s review of Infinite Corporation has discovered a renewed dedication to total client satisfaction. This means that clients can expect that the company will work toward finding a mutually satisfactory resolution to any complaints or concerns. Infinite Corporation listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services. To do this, Infinite Corporation created Client Advocates to work with their clients throughout the process ensuring their satisfaction.

Infinite Corporation's Marketing Director, Raquela Kaplan, has informed Ripoff Report that customer service is their #1 priority. [continued below]....
..... As a successful organization that has been in business since 1975, Infinite Corporation feels it is critical to listen to its clients and respond properly. By always putting clients first, Infinite Corporation seeks to maintain its position as the global leader in AS/400 migration.

Another top executive of the company told us that Infinite's business philosophy is based on the premise that "strives to add value in its software and services that extend beyond the capabilities of the current platform. The Infinite goal is to make the applications more functional and less expensive to operate.” Infinite Corporation's mission statement says it all: "Extend the value of your legacy applications to the 21st century.” During Ripoff Report review, typical customer feedback reads: “Infinite Corporation provides a complete process for AS/400 migration. The compilers and runtime environment are complete and the technical team was very knowledgeable about both the previous AS/400 platform but also the new Linux environment. The project went surprisingly smoothly and was completed on schedule. We are very pleased with the responsiveness and knowledge of the team. They are serious about meeting commitments, and deliver on all their promises.”

Infinite Corporation's Project Management team have expressed that they feel very confident in managing their projects because they have the support of management.

The information provided in this report below is based on comments made by Jon Millar during an onsite inspection held by a third party verification company with no biases toward Infinite Corporation.
Infinite Corporation is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Infinite Corporation migrates legacy AS/400 applications to more modern platforms like Linux, Windows, and various versions of UNIX. They also migrate the proprietary data structure and database to more industry standard products like Oracle and MS SQL.

They acquire leads for potential clients via referral or web inquiry. They do not sell to individual consumers, only to business clients, and their process can last from several months to several years. When they are contacted by a prospective client, they are usually referred by another client or employee of a client company. They begin the process of analyzing their code and provide a series of reports that explain how much time and resources will be required to accomplish their goals.

The staff is engaged with clients throughout the entire process because it is critical to the success of the project. These projects go on for months and sometimes years. While the project is active, they are speaking with people on the client side each week and sometimes each day. They have ongoing meetings, many of them are web-based and others are face-to-face. They will travel wherever their clients require.

Infinite Corporation is a software development company. They develop software in a very specific niche and they operate globally. Their software development team is in Buenos Aires with assistance from a few designers in Belfast. The have people in various locations here in the US, Argentina, Spain, Singapore, and the UK. They are a technical firm that consults and performs AS/400 migration projects in languages ranging from COBOL to RPG, CL, and DDS. Their vision is to continue to provide the most comprehensive solution for this marketplace and to continue to expand their customer base.


During the onsite interview, Jon Millar was asked to describe a situation where a customer was not satisfied with the level of service they received “Often projects become more complex as they go along. Software contains many variables, and they sometimes lead to more time and more money. This is frustrating for our teams and the client teams.

Our practices are to stay close to clients and resolve issues as they come up. We work collaboratively to resolve differences about the work product, the billing, or the final deliverables.”

Mr. Millar went on to address the complaints, explaining, “The complaint was from a former employee, not a customer. To that end, we have been very proactive in building a Client Advocacy Program wherein a Client Advocate is assigned to each project. They are there to champion the client in all internal matters here at Infinite. Their metrics are based on client satisfaction. This report made us look at our processes a bit closer. We are completely committed to 100% client satisfaction.”

Their Client Advocates are tasked with working the account managers and project managers to ensure that the client's point of view is expressed in every decision they make during their engagement. The CA will be using their internal CRM and billing systems to make sure that they are on track with customer expectations.

Infinite Corporation is glad to be a part of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program. They approve of any program that exists to improve customer satisfaction and believe that these types of programs provide a significant role in our global economy.

INFINITE CORPORATION / Statements from the Project Manager.

I have seen our senior managers take personal interest in the migration plan, platform and environment selection and interface planning on our projects. Many of our most senior managers have been with the company for over 10 years and have worked on hundreds of AS/400 migrations. They have a very solid understanding of what is necessary to make these projects successful. These were the people who completed projects for companies like Caterpillar, Daimler-Benz and Bank of America. It always gives me great pleasure to go back to the customer a year after the install and find that the system has exceeded expectations by operating at higher speed with more efficient throughput at lower costs and with greater functionality.”

Infinite Corporation takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Infinite provides a very positive work environment. The mood is collegial. Everyone is treated as an important member of a team collaborating to do something important. The people here are engaged and we are always challenged with new ideas and ways to do things with better results than before. It's often challenging, sometimes frustrating and always interesting." Ripoff Report was pleased to learn that Infinite Corporatoin’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.


Infinite Corporation recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review, Infinite Corporation has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

Infinite Corporation has been very proactive in building a Client Advocacy Program wherein a Client Advocate is assigned to each project. They are there to champion the client in all internal matters here at Infinite. Their metrics are based on client satisfaction. This report made us look at our processes a bit closer. Infinite Corporation is completely dedicated to 100% client satisfaction.

Their Client Advocates are tasked with working the account managers and project managers to ensure that the client's point of view is expressed in every decision they make during their engagement. The CA will be using their internal CRM and billing systems to make sure that they are on track with customer expectations.

In summary, after our review, which included discussions with Ms. Kaplan and many of her past and current associates, Ripoff Report is convinced that Infinite Corporation is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.



Infinite Corporation Infinite Technology Group, Infinite Software Crooked employer steals from employees, partners, and the government, Mission Viejo, California

Infinite Corporation goes by several names - Infinite, Infinite Software, Infinite Corporation, and Infinite Technology Group.  It seems we now understand why - this is to throw off and confuse clients and employees.

I started with Infinite at the end of 2008, when they were in a major hiring mode.  They acquired two existing companies, Altos Technology and Roundstone Systems, and explained they were attempting to be the next #1 HP Reseller.  Partners included Hewlett Packard (HP), Oracle, and Red Hat.  Distribution partners were Ingram, Tech Data, and Arrow.

Trouble was noted when customer's orders started getting delayed.  A typical turnaround was 1-2 business days, but around Autumn of 2009 - some customers didn't receive their orders for weeks, or sometimes over a month.  The distributors were putting Infinite on credit hold because their bills weren't being paid.  The estimate was that they owed over a million dollars to one of the partners.  Ultimately, the sales people were directed to ask customers to prepay or send payment directly to the distributors - and we would then have no control over whether or not the customer actually received their order (but Infinite would have their money).

We lost many clients - including large, long-standing relationships that were previously held by Altos and Roundstone.

As for employees, we were not only caught in the middle of client satisfaction issues, but taxes and insurance benefits were erroneously withheld and no action was being taken to resolve it.  I experienced an unexpected and unresolved withholding of almost $2000 in California taxes (I was never subject to owing taxes to CA), plus another $3000 in health insurance.  They never refunded my money and didn't stop the withholding for a month after I requested the correction.

Some employees had funds withheld for their 401K plans for multiple months, but the money never actually made it to their retirement account. 

Other employees were directed to pay for customer activities and events with their personal credit cards, and then had to wait for reimbursement for months - if they were even paid at all.

Eventually, employees started being let go and were not able to claim unemployment.  The unemployment offices informed them that no unemployment withholdings had been received for them.  No records were found that shows these employees have ever worked for Infinite. 

Income taxes that were withheld from our checks were not paid to the government.  No employees received W2s for 2009.

In addition, none of the former employees are able to benefit from COBRA because Infinite claims to have filed bankruptcy and gone out of business.

In December of 2009, all of the employees were indirectly "fired" when no one received a paycheck on 12/15/09.

Currently (August 2010), the Infinite Corporation ( and Infinite Software ( websites are still active - including false location information.  They are claiming to have worldwide presence across multiple US cities.  In fact, most (if not all) of these locations are cities where former employees had home offices.  This is certainly false advertisement aimed at making prospective customers think they have offices and employees, which they do not.
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This report was posted on Ripoff Report on 08/17/2010 10:30 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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