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Report: #71594

Complaint Review: Infomatika - Champlain New York

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  • Reported By: Washington District of Columbia
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  • Infomatika 100 Walnut Street Champlain, New York U.S.A.

Infomatika Publications fraudulent phone call & billing Champlain New York

*Consumer Suggestion: Report Them to the Attorney General and Do Not Pay Them!!!

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I got a call to "verify our listing" in a business directory. We get these calls all the time, and I did not recognize the publication, and said we do not receive this and do not want to. I was told that this was just to verify our address information, which I did.

At the end I was asked by "Quality control" if my name and our address was correct and if the invoice should come to my attention. I said wait, I do not know what this is and we certainly don't want to buy the book.

A few weeks later I got an invoice for $349.95. I told our library clerk to keep a watch out for a package from Infomatika, because I wanted to make sure it went back unopened right away. It came in and went back.

Today I got a call from a Lisa Stewart about the overdue invoice, and when I said we never authorized this book and it was returned, I was told that it didn't matter, I had authorized it. There was NO WAY, and I said if she bothered to listen to the tape she would see that. Lisa quickly offered to play it back.

My voice was heard confirming the address and my name, and at the end the QC said that the invoice for $349.00 would be sent to my attention. My voice on the recording said "yes", and ended. They did not have the part about my not wanting the book, and I KNOW I did not say yes to that question, so parts of the recording had to be cut.

What can be done? No legit publisher would refuse returns, and I have heard from other libraries had got calls claiming a former employee had authorized the book, and they are now being harrassed by debt collecters. Our listing is not even correct--except for the address.

Leslee
Washington, District of Columbia
U.S.A.

This report was posted on Ripoff Report on 11/11/2003 10:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/infomatika/champlain-new-york-12919/infomatika-publications-fraudulent-phone-call-billing-champlain-new-york-71594. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Report Them to the Attorney General and Do Not Pay Them!!!

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, November 12, 2003

There is a company called World Wide Source that does the same scam as Informatika. The Attorney General of Vermont cracked down on them (they used a phoney Vermont address, just as Informatika uses the Champlain NY address). Read about the Vermont settlement and you will realize that this is all the same type of scam. Report them to the New York Attorney General:

State of New York
Office of the Attorney General
Bureau of Consumer Frauds and Protection
70 Clinton Street
Plattsburgh, NY 12901
Tel: 518.562.3282
Fax: 518.562.3294

and your own Attorney General as well. They have no power to make you pay. Their intimidation is a scam.

And Now the Vermont Settlement:

STATE OF VERMONT

OFFICE OF THE ATTORNEY GENERAL
109 STATE STREET
MONTPELIER 05609-1001
(802) 828-3171
FOR IMMEDIATE RELEASE CONTACT: Elliot Burg, Assistant Attorney General
March 21, 2002 (802) 828-2153

ATTORNEY GENERAL SETTLES CONSUMER FRAUD CLAIMS AGAINST CANADIAN TELEMARKETERS

Vermont Attorney General William H. Sorrell announced today that his office has settled consumer fraud claims against two Montreal-based telemarketers that sell listings in business-to-business directories. W.W.S. World Wide Source Publishing, Inc. ("WWS") and Ameri-Source Publications, Inc. ("Ameri-Source") will together pay a total of $125,000 to the State of Vermont and provide refunds to all of their Vermont customers.

In a lawsuit filed in Chittenden Superior Court in November 2001, the Attorney General alleged that WWS and five of its chief officers had systematically violated the Vermont Consumer Fraud Act in the course of selling listings in a directory called the "American Business Index." According to the Attorney General's complaint, WWS, using a Vermont return address, solicited orders for two-year listings in its directory for $399.95, by means of outbound telemarketing calls to businesses throughout the United States. Over 100 of those customers complained to the State of Vermont.

The court complaint alleged that WWS violated the Consumer Fraud Act by:
Misrepresenting that the company offers renewals of listings in the local Yellow Pages, when in fact it offers primarily new listings in a non-local directory of limited circulation.

Overstating the circulation of the directory as 1 million, when in fact it is closer to 35,000.
Misrepresenting WWS' location by using local Vermont addresses in Alburg and Williston in all dealings with customers.

Billing many customers without their authorization.
Failing to provide customers with their legally-required three-day right to cancel.
Overcharging customers for a directory that is of limited value to most businesses.

Ameri-Source, a company which shares common management and ownership with WWS and uses a return address in New York State, also telemarkets listings in a business-to-business directory.

The Attorney General's settlement is contained in a Consent Decree approved this week by the Chittenden Superior Court. Although they have denied any wrongdoing, under the Consent Decree WWS, Ameri-Source and their President, Pavlos Angelatos, are barred from doing business in or into Vermont, or using a business address or facilities in the state.

Also, by April 1, 2002, WWS and Ameri-Source must send refunds to all of its customers in Vermont; or, where payment records are unavailable, Vermont businesses listed in a directory must be sent a letter offering a refund upon proof of payment.

Finally, the Consent Decree requires WWS to pay the State $79,000 ($59,000 in penalties and $20,000 in fees and costs), and Ameri-Source to pay the State $46,000 ($36,000 in penalties and $10,000 in fees and costs)for a total of $125,000.

In addition, out-of-state customers of WWS will have until September 30, 2002, to send a written complaint to the Attorney General's Consumer Assistance Program (CAP) at Morrill Hall, UVM, Burlington, VT 05405, and receive a refund.

Commenting on the settlement, Attorney General Sorrell noted that his office will continue to take tough action against fraudulent telemarketersincluding out-of-state and out-of-country companies that pose as Vermont companies by using a local mailing address. "Companies like this undermine Vermont's good name. We are taking a hard line against fraudulent telemarketing, especially where it hurts Vermont residents or threatens to tarnish the Vermont business community's reputation for honesty."

For further information on the settlement, businesses can contact the Consumer Assistance Program at 1-800-649-2424 or 656-3183 (in Chittenden County)

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