InMar Rebate Center Not Provide the Rebate Promised by Advertised Promotion San Pedro California

 The response given was not helpful. The whole point was the fact that the promotion advertised was not clear about HAVING TO PURCHASE A DELI PLATTER AT THE SAME TIME WINE WAS PURCHASED The promotion verbage in the store appeared to say that a platter would be purchased for one cent after a rebate for it was sent to the customer after the receipt with JUST THE 6 wines was submitted to Inmar. I even asked the Ralphs manager and he said yes that is how it works. I have been back to the store and complained to the manager he smiled and informed me that I was one of many who complained to him and that were mislead by the verbage of this. So your response is completely generic and missed the point completely. Great customer service would be to make this right.

Dear Consumer,

We apologize for the confusion that this promotion may have caused.  It is set up that you had to purchase the deli meal/platter along with the wine and then you would receive a rebate check in the amount of the deli meal/platter minus 1 cent.  If you have a receipt showing the purchase of the deli meal/platter during the dates of 11/7/17 and 1/1/2018 and can email this to my attention I will be happy to process this rebate for you.

You can email to inmarrebatecenter@inmar.com ATTN: Jennifer- Supervisor.  Also please include your original submission number, name and address.

Thank you,

Jennifer

Consumer Relations Program Manager