ED Magedson – Founder
Insight Cable Company of Times WarnerLivingston Columbus, Ohio USA
Insight Cable Company of Times Warner Returning Modem issue with Insight cable sales representative Columbus Ohio
On May 04th 2013, I have closed my insight cable connection. Before that I received call from Sales representative from insight cable that if you want to close service then you don't have give modem at drop box. I have some one moving in same apartment you can leave modem in apartment Leasing office and we will pick it from there.
Sales rep picked modem from Leasing Office. I called her but she didn't pick the phone. After 3 weeks I talked to Apartment Leasing office called sales Lady to get details from her. Luckly she picked the phone and then she called me saying that I am so SORRY I was on vacation. I will make sure that it is updated in system in Monday first thing in morning.
I called help desk on Tuesday to check whether it is updated in the system or not. Customer care told me that it is not updated in the system yet. I tried calling sales Lady, she didn't pick the pick. I called her multiple times but she didn't pick the phone. I called help desk informing the same thing they said it will be taken care you don't worry.
I recieved a bill of 151$, I called to help desk. The worst part is I have to repeat everything from the start. They can not read in their system.
After some days I recieved a call from Collection Agency asking to give insight cable money ($151.00). I told them that how come it is forwared to collection Agency without letting me know. When I call help desk they don' know whats going on.
Then I called local help desk of insight cable in Livingston, Columbus OH. There I got to talk very good Lady from customer support. I found that Sales Girl work only in this Office, somehow she was able to find who is that Sales Girl Boss and found that Sales Girl has picked modem from Leasing office but it is not updated in the system and also Sales Girl don't know where she kept paper work for that modem.
Today is July 11, 2013. Till today issue is not resolved because modem they are not able to trace it. Sales Girl never picks her phone. Either she is on vacation or on field.
This is worst experience I had with Insight Cable company that is now taken over by Times Warner Cable.
I want to make appeal to all those people who use insight cable service that they should take extra precaution when time come to deal with this company.
Every day I have to receive call from collection Agency and Insight guys are not resolving the matter. If Sales Lady has kept modem somewhere and she acknowledge that then why they are harassing the customer.
Can anybody suggest what to do in this situation?
This report was posted on Ripoff Report on 07/11/2013 09:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/insight-cable-company-of-times-warner/columbus-ohio-43240/insight-cable-company-of-times-warner-returning-modem-issue-with-insight-cable-sales-repr-1066189. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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