Instant Tax Service Ripoff, Scams and flat out lies Melbourne Florida

I agree too from Toledo, Ohio...On Jan 19th I went initially for the loan they told me being that my refund would be only $1388 I wouldn't be a candidate for a loan. I told them OK, I'll file my tax's when I get my w2 then I thanked them and left. Days later I finds out they filed my tax's on Jan 17th without my permission. After it processed thee IRS took a deduction I owed and left me withe a $437.01 refund deposited on Feb 01, 2012 to I guess thee tax service bank account. I called them and they told me they haven't received it check back in a week. Well almost two weeks later I still haven't heard from them so I called and was connected to a call center where I explained my situation. They gave me thee phone number             419-720-8323       to thee Toledo (Monroe) tax branch I visited. I call and inquire about my refund they told me that they charged $299 fee & thee bank $150 and now I owed them. I was shocked I then asked why would you file my tax's without my permission and why would you file them knowing I wasn't getting much back and then charge excessive fee's. Afterward I saying that I demanded to have a list of these itemized fee's and she promptly hung up on me. I immediately called back only to get a busy signal. After repeated calls I finally got through and told them they deliberately hung up on me. Then thee tax preparer or manager on phone said. "I wasn't going to get thee fee's back, that if I wanted to see their fee's I will have to come in thee office myself, and then if I do I most likely wouldn't be seen cause their busy handling tax customers and don't really have time to handle my matter" In other words they were saying YES WE SCAMMED YOU!!! Sorry for your luck! This company needs to be thoroughly investigated what their doing is wrong to so many people all around thee USA. To make it so bad their not even natural Americans that own and started this company thee owner is Somali...makes you think of those Nigerian email scams that wiped out so many bank accounts years ago. They come over to this country courtesy of tax breaks to rip us off then laugh their butts at us.

Faven Rossom (augusta ga location) filed my taxes without a w-2(they CANNOT download/upload w-2's the IRS will tell you that) and without my knowledge using my last year paystub. I went in 1/4/2010 for a LOAN, no one ever gets the loan its just to reel customers in. Their employees are picked off of craigslist as data entry clerks and are told to prepare taxes. Now I owe the IRS 1200 because she input the wrong calculations. 

Great observation on the "additional" income. What folks also need to realize is that the Franchise Owners themselves are lied to and deceived. "Behind door" comments that give you ideas on how to best market the "scheme" are only to serve the selfish greed of the Corporate elite. Once you have been used up and stripped of any value to them, you are discarded. My partner and I have been in line to receive our contracted buyout after seeing the light too late. Two years now of hearing, "we don't have the money." The delay games and deceit is unbelievable. Potential customers and buyers beware!! They pitch you heaven and give you hell! Read other reports on this site. I have not seen anything that would be considered a stretch of the story. I know of another owner like ourselves who lost much trying to make things right with the customers to cover the corporate crap that we had to deal with on their behalf. Please be warned! I have talked with many other former franchisees who feel the same way.

I think you forgot to mention, Kyle, that although a franchisee, you are also the VP of Franchising working in the corporate office for a salary of over 100k/yr.  I think that may have a little influence on your opinions.

I took my last paystub to Instant Tax on 1/16 and they filed and transmitted it to the IRS w/o any W2. For someone to say it does not happen, has to understand that it does happen. Oh, and like everyone else, I was denied for the RAL, which is the only reason I went ot this scam of a place to do my taxes. I needed the money quick, and what I got was a huge headache.

Funny Instant Tax Service claims that they DON'T transmit without W2's. Why is it that when I asked for all my information back I was told that it was too late, it had already been filed?

Then when I called the IRS to verify this, I was told BY the IRS that YES INDEED my taxes had been electronically filed by Instant Tax Service. (Without them having my W2). And here's the kicker.....I still haven't even received my W2 from my employer yet. I was told by the IRS that I have to do an amended return now because of the electronic one done by Instant Tax Service.

This will mean that I have to wait for 8-12 weeks to receive my return but, you know what? It will be well worth it for the IRS and other people that have been done wrong to know what and awful scam is being run here.

If you have found yourself in a similar situation and have not yet given them your W2, and can financially afford it. DO NOT give these people your W2. I repeat DO NOT GIVE IT TO THEM. Fight this scam; make a report with the IRS. Do something about it.

Instant Tax Service doesn't transmit without w2's, HA, When will the lies stop??

Funny Instant Tax Service claims that they DONT trasmit without W2's. Why is it that when I asked for all my information back I was told that it was to late, it had already been filed?

Then when I called the IRS to verify this, I was told BY the IRS that YES INDEED my taxes had been electronically filed by Instant Tax Service.(without them having my W2). And here's the kicker.....I still haven't even recieved my W2 from my employer yet. I was told by the IRS that I have to do an ammended return now because of the electronic done by from Instant Tax Service. LOL

Instant Tax Service doesn't transmit without w2's, HA, When will the lies stop??

I own several Instant Tax Service locations in Middletown and Cincinnati, OH. I was sorry to hear that you had a frustrating experience at one of our Florida stores. It sounds like our products weren't communicated to you very effectively.

None of our stores advertise or are able to provide refund anticipation loans (RALs) to customers without a W-2. However, we did offer an Instant Cash Loan product at select stores this year. This program allowed customers to apply for a cash loan of up to $1,000 without filing a tax return. The Instant Cash Loan product was offered at 0% APR with zero financing charges, so it is easy to understand why the lender couldn't fund every loan. Having said that, thousands of families were able to benefit from the loan program this year. That program ran from December 29th to January 15th and is no longer offered. Because so many benefitted, however, we hope the lender offers the program at Instant Tax Service locations next year with more lenient underwriting guidelines.

The other products we offer and we offer these products throughout tax season, once e-filing begins are the ARAL and RAL products. These are advances in the amount of your anticipated refund check. At most, they take 48 hours to process, and we MUST have your W-2 in order to process them. If your return was going to take 7-10 days to process, then you didn't apply for one of these refund anticipation loans. I suggest you talk with the owner of the location to see if there has been a miscommunication.

Kyle Wade
Franchise Owner, Instant Tax Service