Interstate National Dealer Services Inc Not honoring warranty or emergency services Atlanta Georgia

I purchased a used car with this warrenty only two months ago. The car had a total engine failure during a road trip. I had the car towed to a dealer and immediately reached out, at first I felt great they let me know I would be entitled to an emergency hotel room and a rental car and that the repairs were covered under the warrenty they just needed to send out an inspector due to the cost of the repair, they assured me this would be done within 24 hours due to the nature of the situation. We are a week and a half later, the car has been inspected, but is stuck in their "approval que" no rental, I am paying for the hotel out of my own pocket and so far they have done nothign to actually help. My family is literally trapped 2000 miles from home and they just can't be bothered to even meet their own standards of time and reasonable turn around. I purchased the warrenty to know if something like this ever happened I would be taken care of, instead they have left me completely stranded with no help at all.