Complaint Review: Intex Corporation - Internet
- Intex Corporation Internet United States of America
- Phone:
- Web: www.intexcorp.com
- Category: Sporting-good Manufactures
Intex Corporation Intex Recreation Corp. Refuses Refunds, Internet
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I placed an order for pool parts on 6/6/12. After receipt, I realized I ordered the wrong parts. I contacted Intex to get return instructions and on 6/29 I shipped the items back via UPS, tracked the order and it was received by them on 7/5/12. I contacted them a week later to check the status of my refund and they said it was never received. The person I spoke with did not speak clear English and I had to repeat everything several times, which was frustrating. When I provided the tracking #, I was told I would get a refund within 5 business days.
Two weeks later, I contacted them (no refund) and I was told they never received the order, again. I provided the number again and was placed on hold for over 20 minutes. No one ever came back to the phone. I emailed customer service on the website and explained the situation, asking for the status. I also provided the tracking # in my email. Their reply was basically the same return instructions they sent the first time.
Obviously, they failed to read my email or they would know it was already sent back. I called many times since and I never could get a live person. I finally got in touch with someone today and after giving him the tracking # again, he asked me to hold so he could check the status. 28 minutes later, I hung up. I called back and asked for a supervisor, but was placed on hold another 20 minutes. I finally got a girl on the phone who again said they had no record of my return.
I gave her the tracking # and she said it wasn't good enough and that I had to provide written proof of my return. I argued that she could just look up the tracking #, which tells here when/where it was shipped from, when it was received, etc. The proof is in the box I returned the item in! Not sure what other proof I can give her, since the tracking # says it all. She refused to refund my money until I provided the "proof". So, I filed a complaint with the BBB and faxed copies of my email shipment notification and my delivery notification.
Not sure what I can do at this point, but I'm tired of the runaround. They have my money and they have my product return. Besides, they also have record of the replacement order I made, which I paid for separately so it's not like I paid with a credit from my return. Why on earth would anyone repeat the same order with different part numbers if the first order was right? I don't know anyone who has two pools in their backyard. I just want my money back and I pray I never have to deal with them again!
This report was posted on Ripoff Report on 08/07/2012 01:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/intex-corporation/internet/intex-corporation-intex-recreation-corp-refuses-refunds-internet-923772. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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