Intuit Merchant Services ripoff, nj

Intuit Merchant Services is very very deceptive in their sales practices.  I rarely have to process a credit card payment in my business, but signed up because one customer wanted to pay by credit card.  I provided all my information over the phone, and was told -- and received an email -- that I was approved to receive transactions up to $10,000 each month.

Intuit only told two lies -- not bad, huh -- during this process. 

1. I wasn't really approved.  A rep from the Risk Mgt. Department told me the next day (after I processed a charge) that "approved" really means "auto" approved or "pre-approved." Apparently, to Intuit, this means that the new client has only submitted an application. They actually run the application for approval only when you submit your first transaction.  Silly me!  How didn't I know that!  What's worse is that the rep didn't think this was deceptive. And all they needed to start their "investigation" on my approval is 6-12 months of business bank statements faxed to them, along with the invoice for the transaction and contact information for the company and person who provided the credit card for the transaction.  Not much, right? 

2. I wasn't really approved for $10,000 a month in transactions.  I was approved for $10,000 a month -- pending the real approval -- and no more than $500 in any one transaction.  When I told the manager in the Risk Management Department that I wasn't told about a limit, he said, "Well, did you ask if there was a limit?"  You gotta be kidding me. 

The reason I told the client that I would accept the credit card was to speed the transaction process. Now, Intuit tells me that they need to 1. review my bank statements; 2. call the company to verify that the transaction is not fraudulent; and 3. call the company's bank.  And after al this, which could take up to three days, they will hold my transaction for another 2-3 days. 

As you might guess, this was not explained to me by the pleasant sales person when I was told about how simple and easy the service is.