Intuit Charged me $39.99 for taking their fees from my federal tax refund without confirming the Fees they would Charge

As this person has stated -- going back to my return -- it was stated that the fee for paying Intuit from the federal refund was given -- and I missed it! I only saw it when the fees were listed/itemized when the confirmation of e-filing was provided. My error!

I too have used TurboTax for many years, and in the past always paid by credit card -- no TurboTax fee for that,  Had I noticed a fee of $39.99 for taking Intuit's fee from the refund, I would never have selected that option -- because that fee is totally outrageous.

So, since my initial complaint cannot be deleted, I would like to say that my perception of where the fees were stated was in errot.

I do maintain that Intuit is taking advantage of it's "valued" clients in charging $39.99 for that "service".

I have decided that I will recoup this fee next year by copying this year's one page federal tax return, and using it as a guide to put in next year's numbers, and file 2019 taxes without TurboTax's help.

I have been using Turbo Tax for more than 10 years; I still have all of the CD's that go back that many years.  I use it not only for myself, but for family as well, so I am quite familiar with this part of the process.  The fees they charge are quite clear and can come out of your Federal Return; I can't even remember a time when they didn't come out of the Federal refund.  All of the fees are documented and available to review and verify before you hit the button to e-file.  The calculation looks something like this, assuming a Federal refund of $500:

Federal Refund                  $500.00

Less:  State E-file fees:     ($ 39.99)

Less:  Turbo Tax Fee          ($ 39.99)

Total Federal Refund          $420.02

I mean this calculation actually appears before you decide to submit for e-file and there is double verification here as well.  Now, the only way it wouldn't be clear is if you went through the screens either too quickly, or got distracted by something and missed it - twice.  I mean I suppose it does happen, but the idea it isn't clear....I don't think so.

Now, this doesn't address the question of whether it's worth it to e-file; that's up to each individual filer.  But the idea that it isn't clear or that the choice is unclear - well, in all the years I've used it for all the returns I've done, I think it's pretty clear.  And yes, once you e-file, there's really nothing Intuit can do.

Best of luck to you...