Complaint Review: IOCell Networks
IOCell Networks -- Deceitful business practice, Internet
*Author of original report: Professional and Ethical, but fraud is ok?
*UPDATE Employee: Professional and Ethical
*Author of original report: Why 10 days from the purchase date???
*UPDATE Employee: Dear Consumer
Newegg had free Egg Saver shipping (4-7 days) on this item. When I received the item, I did not have 2.5 HD to try with this enclosure. I took me a few more days to get a new 2.5 HD to work with this enclosure. By the time I tested it out ok, it was a week after I received it. So I filled out rebate form, cut the UPC code, and put on a 44 cent stamp to mail it just like I did with most of the rebates.
After two months without receiving any email confirmation, I sent one email on 9/9/10 and another one on 9/14 to firstname.lastname@example.org without any reply (Rebate form did not list any Website to check status, only this rebate email address). So I sent third email to email@example.com. I finally got reply saying the rebate was rejected because they received the rebate more than 10 days from the purchase date.
No other company will require customer to submit the rebate within 10 days of purchase. Their 10 days includes vendor order processing time (1 to 2 days), ground shipping days (4 to 7 days). They hope you dont have enough time to send in the rebate so that they can keep your hard earn money.
It's a common sense/standard rule for manufacturers to give customers at least 30 days to send in rebate. Some are 60 or even 90 days. 10 days is just a small fine print as a scam, the scam that is trying to keep customer's money by disqualifying most of the rebates.
Rebate form even says A Clean, clear copy of the dated Newegg.com invoice that comes with the package. A copy of the sales order is not acceptable. Newegg.com only ships out the products with packing list (no invoice). So if you print out the invoice from newegg.com, they will disqualify you no matter what.
Other companies will send you post card or email to let you know the reason why you are not qualified for the rebate. But they never notified me anything. They hope that you just forget about the rebate so that they can keep the customers money.
If they are doing this deceitful business practice on the rebate program, how can you trust their products? If you dont want to take the risk getting the rebate from them, just pay $3 more, and you can get a 120GB WD portable Hard Drive from (((competitor's name redacted))).
This report was posted on Ripoff Report on 09/24/2010 07:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/iocell-networks/internet/iocell-networks-deceitful-business-practice-internet-643961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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