• Report: #337499
Complaint Review:

IW/Living Lean, Wu Yi Source, Ontario, California

  • Submitted: Thu, June 05, 2008
  • Updated: Sat, December 12, 2009

  • Reported By:Dublin Ohio
IW/Living Lean, Wu Yi Source, Ontario, California
Las Vegas, Nevada U.S.A.

IW/Living Lean, Las Vegas, Nevada, Wu Yi Source, Ontario, California This company has ripped off my account for $179.00 so far! Las Vegas Nevada

*UPDATE Employee: Hello,

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I sent for some green Tea that was supposed to help lose wieght. I paid for it with my credit card, with the understanding that after 60 days or less if I wanted to return the product I could and would receive a full refund. After two weeks I knew that I had been scammed. So I called the customer service number that I had at that time and got a run around so I used their live chat feature on their web site and kept all and printed it out. I was told to return the box of product (tea) and my money would be refunded. It took me a while to actually send back the product but I did send it via registered mail and it was received and singed for. In the next bank statement their was a charge for IW/ LivingLean, Las Vegas, Nv. with some code number behind it.

The first month I just thought it was something that my wife had purchased so I didn't do anything. After I noticed that this same company had charged our account for the third time I asked my wife if this was something she had signed up for and she said no it was not and that she had been meaning to ask me the same question. It took me a week or so to connect the Wu YI Source to the Living Lean charges. I wrote to them and emailed them asking them to stop the withdrawals and was again assured that I would not have anymore withdrawals from my account and that I would receive my refund for the original purchase.

That was a month ago, today my account was hit for another $19.95 and I have received no refunds. I am taking this to the Ohio Attorney Generals office on Monday and I am going to the bank and put a stop on the withdrawals. I don't know what else to do. I didn't sign up for "Living Lean". The only thing lean is my bank account.

Dublin, Ohio
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the chargetruth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the EDitor's Suggestions on how to get your money back!


demand tion E.
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and orm.

This report was posted on Ripoff Report on 06/05/2008 03:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/iwliving-lean-wu-yi-source-ontario-california/las-vegas-nevada/iwliving-lean-las-vegas-nevada-wu-yi-source-ontario-california-this-company-has-ripp-337499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: LindaCossitt - (United States of America)


If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

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