• Report: #572265
Complaint Review:

jabalabs

  • Submitted: Sat, February 20, 2010
  • Updated: Sat, February 20, 2010

  • Reported By: Fred — Lachine Quebec Canada
jabalabs
14080 nacogdoches San Antonio, Texas United States of America

jabalabs synovialabs Hyaluronic Acid ripp off San Antonio, Texas

*REBUTTAL Owner of company: Jabalabs rebuttal

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Bought what was said to be 100% hyaluronic acid :


1/ received my order but : sold for 100% hyaluronic acid which is not (i had bought some before) my face blistered off all over .


2/ Tried to resend it for refund as their 60-day money back garantee: the co. does not reply to e-mail and odes not answer their phone :


THerefore 2 ripoff : first the product is NOT what is sold , second: their 60-days money back garantee does NOT apply .


This report was posted on Ripoff Report on 02/20/2010 08:44 AM and is a permanent record located here: http://www.ripoffreport.com/reports/jabalabs/san-antonio-texas-78247/jabalabs-synovialabs-hyaluronic-acid-ripp-off-san-antonio-texas-572265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 REBUTTAL Owner of company

Jabalabs rebuttal

AUTHOR: JabaLabs - (USA)

This report is simply not true. Our Hyaluronic Acid products are 99% HA and 1% Leucidal, which is an organic preservative from radishes. We have been selling the same product, which we manufacture, to happy customers for years. It is unfortunate that this person experienced some sort of reaction, but that has nothing to do with the purity of our product. Nor is it a certainty that our product had anything to do with this reaction at all.

Equally confusing is the complaint about the lack of communication on our part. We are very easy to reach by phone, text or email. And we take pride in being responsive.

There is very little defence and honest business can make when someone posts a review like this. All we can do is work hard to make our products are safe and honestly described. Even though it has been years since this person made the report, we would still be happy to refund his money, if he can provide details about the original sale. 

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