Jackson Hewitt Tax Service Sarah, tax preparer Charged a ridiculous amount and didnt even file my state taxes until i brought it to their attention Griffin, Union Springs Georgia

I had my taxes prepared at the jackson hewitt in griffin ga. They charged 536 for both my federal and state. After weeks went by, I checked the status of my state refund and they had no information on me at all. I called the JH office and was told that they were very sorry that somehow my state return was overlooked. After months went by, I called the Ga Dept of revenue again about my refund. I was told it would take another 3 to 4 weeks because JH gave no direct deposit info so I would have to receive a paper check. I called the corporate number to complain at. 800-234-1040. They put me in touch with Sarah in Union Springs Ga who is apparently over the griffin branch. She was extremely rude and nasty and told me that JH does not offer a refund of any tax prep fees and that I could have 20.00 off of next year's return. She went on to say that apparently the tax preparer who did my taxes "didn't know what she was doing" but that it wasn't "her problem she dropped the ball." I spoke with her several times and she was nasty and unprofessional each time. They then offered 32.00 refund after saying JH doesn't offer refunds and I declined the offer. It is now mid April and I still have no state refund.