Report: #1377942

Complaint Review: Jacksonville Property Management Pros

  • Submitted: Thu, June 08, 2017
  • Updated: Thu, June 08, 2017
  • Reported By: Military Family — jacksonville Beach Florida USA
  • Jacksonville Property Management Pros
    6282 DuPont Station Court E
    Jacksonville, Florida
    USA

Show customers why they should trust your business over your competitors...

PLEASE ... Read Google, Yelp, BBB & Angie's List reviews ....  PLEASE

 

The Worst Property Management Company we have ever dealt with. My husband retired from the Military and we put a deposit on a rental through the internet made sure it was a National Company May 2016 .(We have done this in the past) We moved to Jacksonville,Fl June 2016 and the house had not been cleaned and the carpets were soaked.(we have over 200 pics)The smell in the house was the worst smell you could imagine from dog to reptile to bird.(We are furry parents).We went to sign the lease and addressed this issue and was Verbally told it would be All be taken care of. [continued below]....

.....I guess they decided not to because we signed the Lease.Not to mention the video of the house had a dishwasher and side by side refrigerator. Was not there.(In my opinion that is false advertisement) My husband retired as a Officer in the United States Military, should have been the Happiest and Smoothest move .No one should have to go through what we have with this property management company .

 Angie's List gives them an "F" And the BBB has removed them.

 

The worst experience ever! this company gives you the run around anytime you have a question or concern but when it comes to taking your money they do that with no questions asked. Or spending your money for that matter. The old account manager ...Moreworst experience ever!!this company gives you the run around anytime you have a question or concern but when it comes to taking your money they do that with no questions asked. Or spending your money for that matter. The old account manager Allison was terrible. Now they have a new account manager who is just as bad if not worse. (Sean) Please BEWARE and read REAL reviews. I have had multiple and I mean multiple problems with this company then they want me to pay over $700 to get out of my contract. What a scam! This place is a rip off. Sincerely, a very upset customer! (I would give less than a star if it was an option)

 

$35.00 charge to pay them w/ a credit card.

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This report was posted on Ripoff Report on 06/08/2017 05:15 PM and is a permanent record located here: http://www.ripoffreport.com/reports/jacksonville-property-management-pros/jacksonville-florida-32217/jacksonville-property-management-pros-deception-indiffereance-lies-scam-problems-ho-1377942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
1Consumer
1Employee/Owner

#1 Consumer Comment

It is absolutely all true

AUTHOR: Gatsby - (United States)

 Current new homeowner. No one answers calls. No one returns voicemail. Customer service line does not work. Scam artists. Look at EVERY review on-line. No idea how they're in business.

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#2 Author of original report

So you care about the Home Owners ?

AUTHOR: - ()

Then perhaps you can explain why MORE THAM 60% of your complaints are from those Home Owners... Your customers that you claim to be your priority ...   that you clain to owe allegiance to. ?????

  Bottom line, Read the Real Google reviews you'll find under their name here:

https://www.google.com/search?sourceid=navclient&aq=&oq=google+reviews+for+property+management+pros&ie=UTF-8&rlz=1T4GGHP_enUS740US740&q=google+reviews+for+property+management+pros&gs_l=hp....0.0.0.19857...........0.BhbyizyE3ck&gws_rd=ssl

and if you're a customer.... Please leave your thoughts.

ALSO,  Yelp:  https://www.yelp.com/biz/jacksonville-property-management-pros-jacksonville-4

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#3 REBUTTAL Owner of company

Understanding Property Management

AUTHOR: PropertyManagementPros.com - (USA)

Just some clarification may be of use to the public when considering reviews.

A Property Management Company owes a duty ONLY to the Owner by law.  Often times it is confused that just because a Management company acts as an owners collection agency or repair company the renter thinks the Management Company somehow can make decisions that they can't (by contract) or give away money that is not theirs.

Because a Property Management company markets a property it should not be assumed that they made the property market ready or it will be at some expected standard.  For our company, which manages thousands of properties, the owner only hires us to make the property market ready a third of the time.  Often times it is the owner that prepares the home and makes repairs.  Its common for owners to not allow a management company to make repairs and purchase a home warranty company to provide service.

Most management companies can't make decisions for things over $200-500 without owner direction.  Often times the answers owners give is no.   Often they hired a management company so the management company is the one to say no.  

Obviously this person does not understand who pays the fees on a credit card.  When the merchant, like us, charges a convenience fee for paying by a credit card, that money does not go to us it goes to Visa or Mastercard.  Hopefully this helps with understanding the relationships involved in Property Management!

 

Unless the landlord is also the owner.......   the public should know a renter is the customer of the owner not the management company.

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#4 Author of original report

It's All True

AUTHOR: - ()

There's a SUCKER born every minuite.

 

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