Jaclyn Enea Criminal - Wrongful Chargeback/Fraud Abuse Defamation - Competitor Fort Lauderdale Florida

We will just have to agree to disagree.

1. Whether the merchandise was listed as replica or not can never be proven. Your transactional website was taken down after Christmas. But I can tell you one thing, the merchandise would have never been purchased had replica been prominently displayed and the official Lacoste logo not been used.

2. We felt it was unfair to request the merchandise to be shipped back to China. The order was made for $70 and to have to pay for another $20 in shipping equates to an extravagent loss suffered by the consumer. To return to a US address would cost $5 in shipping (which we just paid to ship to your Fort Lauderdale office yesterday). Again, had we known that the merchandise was being shipped from China, the order would have never been placed.

3. We tried to contact you first and didn't get anywhere. We then contacted the BBB and the Florida Dept of Consumer Affairs to act as mediators in this process. Both organizations tried to contact you and received no response (I know for a fact that the Florida Dept of Consumer Affairs wrote you a letter). Neither organization exists to muddy a companies name- they are there to help both parties come to a resolution.

4. The refund has still not hit the credit card. The credit card issuer has been contacted.

Good luck in your future endeavors.

Ms. Enea,

We did not write this report on you because we believe you to be a criminal, although your actions do show common characteristics of fraud that we have been exposed to on quite of few occasions by others.

You were shipped the wrong items, we did acknowledge that and required the seller to reship the correct items to make you whole. As you stated, you wanted nothing to do with that. You wanted your money back.

That's fine. So we requested you to ship the items back to the sender. Which is also the seller. I don't believe that was unreasonable request. I do understand that shipping items back to China can be costly. But generally not more than $15.00 if you use First Class Mail International. A tracking number was not required but was recommended.

You believed you had been scammed, because you honestly thought you were purchasing original items. After all, they look pretty much indistinguishable from originals. They are supposed to. However, there were 3 prominent places on the seller's site that clearly disclosed they were replica including the terms and conditions at checkout. So if the price at 50% less that these items can be purchased anywhere else didn't give you that obvious indication, that the rest of the site should have.

Believe it or not, there are many many people who knowingly purchase replica designer brand items. Your so-called "counterfeit" items. There are millions that walk the street every year on canal street, new york city coming from all over the world just to buy a fake brand name item.

This report should be considered nothing more than a retaliatory report. You contacted the BBB, which NEVER contacted us to resolve this matter. We had to manually login to the service a week ago and discovered your complaint. We are now working with the BBB to reopen the case to officially resolve.

You also contacted at least one other government agency and certified to them we were conducting Illegal business.

You did all of this because you felt you were cheated and didn't want to return the items at your expense, nor did you want to return them without receiving a refund first.

We therefore closed this issue as you were totally defiant and unwilling to accept any responsibility or terms of the sale, and asked us a third party to do what no other business would ever do. Refund a purchase before receiving it back, and paying for your return shipping.

You do not have the right to libel us, or to contact government agencies and tell them we are conducting illegal sales because you didn't get your way.

We were more than willing to refund you and totally reasonable. You did win, because we refunded you anyways rather than face another wrongful chargeback which hurts our merchant account relationship which is something we value far greater than the money we lost on your sale.

Do not return any items to us directly. They will be returned to sender. We do not forward merchandise to sellers. That was your responsibility.

No where on your site did it mention replica and/or that the merch was being shipped from China.

As I said a million times- the order would have NEVER been placed had that been made clear.

Your prices were in line with wholesalers/clearance stores would sell similar merchandise and you were based in Fort Lauderdale (didn't think the shirts were going to be shipped directly from China)- so there was no reason to think that the merchandise was not authentic.

If you are selling replicas all along- why did you use the official Lacoste logo and sold your goods as such? If you are on the up and up, why did you take down your transactional site after Christmas?

Future customers can take a look at all the reports on your company on ripoffreport or the BBB site to see whose side the truth is on.

I have better things to do then respond to your posts. You will have your two shirts by tomorrow. Good luck in the future, J Greene (aka John, James, Jim Greene). If you continue to run a business like this- you won't be around for very long- even with your millions of satisfied and return customer. Now that is a joke!!

Look Guy,

It doesn't matter how many names you use and how many reports your write you are still a crook, you were issued a refund and you kept the merchandise and refused to return it.

These are the facts.

You can write a report using any name or ficticious information you want, but it doesn't change the facts.

As stated before, We are not the seller in the transaction. We do not pay the cost for you to return your merchandise to the seller in China. And getting a tracking number for your return would be easy proof for you, if you thought someone would claim they never received it back.

These were the terms you agreed to as part of the return policy, along with clear disclaimers that you were purchasing a replica.

We need not run from anything. For every negative report filed there at least 3 thousands satisfied customer transactions.

The people that write these reports, and we have found many to be the SAME person, doesn't mean anything.

We have the best evidence out there. The Truth.

In this business we know very well that some devious consumers purposely buy replica products so they can steal them through the chargeback resolution process via their bank.
We'll luckily banks are on to this scam and it won't work with us. ever.

I have had two posts not go through- so hopefully this one will.

The total order was for $70. To ship back to China registered would have been over $20. Runwayco offered to have additional shirts shipped free of charge from China (since the shirts initially sent were in the wrong size). But why would I want more of these shirts when they were not authentic? If they had no problem shipping more shirts direct from China- then why could I not just ship the shirts to their Ft Lauderdale office and they ship back to China?

Even if we did pay to ship to China- Runwayco wanted a tracking number and signature. There was no guarantee that this manufacturer would have signed for these shirts and then I would have been out my $70 plus shipping to China.

Mr. Greene issued a refund 3/28, posted this nasty report on 3/28 and has not given us a chance to return his shirts. They will be shipped to their Ft Lauderdale office today. What kind of business operates like this?

What was the price of the two shirts pus shipping and what will it cost the OP to ship the two shirts BACK to China?

"We absolutely did provide the address of the seller in China. And this customer refused to pay return shipping to ship it back to them."

Yes, you wanted them to ship it back to china so you could say that the customer didn't ship it back (which you are doing now anyway so point proven there), hence, no refund.
Again, YOU are the seller. YOU are the one that needs to see the product and why the customer is not happy so YOU THE SELLER can give the refund. Then YOU can send it back to china and tell them what is wrong and needs to be addressed. Not the customer who is getting screwed.
Calling me an idiot is your only defense since you got nothing? You are far more of an idiot than I could ever be.
Your other babble is just that-babble. I don't giver a rat's a*s about NY, google checkout, whatever as it's all irrelevent to your tale of woe.

You better run now as you have quite a few fires to put out.

http://ripoffreport.com/reports/0/295/RipOff0295771.htm
http://ripoffreport.com/reports/0/292/RipOff0292916.htm
http://ripoffreport.com/reports/0/296/RipOff0296350.htm
http://ripoffreport.com/reports/0/300/RipOff0300080.htm
http://ripoffreport.com/reports/0/318/RipOff0318569.htm
http://www.honestforum.com/more-designer-jeans-brands/142910-burberry-candy-pink.html

Seems you even run the telemarketing scam

http://whocallsme.com/Phone-Number.aspx/8007366680


And is this you quote also:

"AND NOTHING ON RUNWAYCO IS REPLICA, EVERYTHING IS ORIGINAL."

Kind of contradicts your previous statement and that was posted on 12-27-07

"We absolutely did provide the address of the seller in China. And this customer refused to pay return shipping to ship it back to them."

Yes, you wanted them to ship it back to china so you could say that the customer didn't ship it back (which you are doing now anyway so point proven there), hence, no refund.
Again, YOU are the seller. YOU are the one that needs to see the product and why the customer is not happy so YOU THE SELLER can give the refund. Then YOU can send it back to china and tell them what is wrong and needs to be addressed. Not the customer who is getting screwed.
Calling me an idiot is your only defense since you got nothing? You are far more of an idiot than I could ever be.
Your other babble is just that-babble. I don't giver a rat's a*s about NY, google checkout, whatever as it's all irrelevent to your tale of woe.

You better run now as you have quite a few fires to put out.

http://ripoffreport.com/reports/0/295/RipOff0295771.htm
http://ripoffreport.com/reports/0/292/RipOff0292916.htm
http://ripoffreport.com/reports/0/296/RipOff0296350.htm
http://ripoffreport.com/reports/0/300/RipOff0300080.htm
http://ripoffreport.com/reports/0/318/RipOff0318569.htm
http://www.honestforum.com/more-designer-jeans-brands/142910-burberry-candy-pink.html

Seems you even run the telemarketing scam

http://whocallsme.com/Phone-Number.aspx/8007366680


And is this you quote also:

"AND NOTHING ON RUNWAYCO IS REPLICA, EVERYTHING IS ORIGINAL."

Kind of contradicts your previous statement and that was posted on 12-27-07

"We absolutely did provide the address of the seller in China. And this customer refused to pay return shipping to ship it back to them."

Yes, you wanted them to ship it back to china so you could say that the customer didn't ship it back (which you are doing now anyway so point proven there), hence, no refund.
Again, YOU are the seller. YOU are the one that needs to see the product and why the customer is not happy so YOU THE SELLER can give the refund. Then YOU can send it back to china and tell them what is wrong and needs to be addressed. Not the customer who is getting screwed.
Calling me an idiot is your only defense since you got nothing? You are far more of an idiot than I could ever be.
Your other babble is just that-babble. I don't giver a rat's a*s about NY, google checkout, whatever as it's all irrelevent to your tale of woe.

You better run now as you have quite a few fires to put out.

http://ripoffreport.com/reports/0/295/RipOff0295771.htm
http://ripoffreport.com/reports/0/292/RipOff0292916.htm
http://ripoffreport.com/reports/0/296/RipOff0296350.htm
http://ripoffreport.com/reports/0/300/RipOff0300080.htm
http://ripoffreport.com/reports/0/318/RipOff0318569.htm
http://www.honestforum.com/more-designer-jeans-brands/142910-burberry-candy-pink.html

Seems you even run the telemarketing scam

http://whocallsme.com/Phone-Number.aspx/8007366680


And is this you quote also:

"AND NOTHING ON RUNWAYCO IS REPLICA, EVERYTHING IS ORIGINAL."

Kind of contradicts your previous statement and that was posted on 12-27-07

"We absolutely did provide the address of the seller in China. And this customer refused to pay return shipping to ship it back to them."

Yes, you wanted them to ship it back to china so you could say that the customer didn't ship it back (which you are doing now anyway so point proven there), hence, no refund.
Again, YOU are the seller. YOU are the one that needs to see the product and why the customer is not happy so YOU THE SELLER can give the refund. Then YOU can send it back to china and tell them what is wrong and needs to be addressed. Not the customer who is getting screwed.
Calling me an idiot is your only defense since you got nothing? You are far more of an idiot than I could ever be.
Your other babble is just that-babble. I don't giver a rat's a*s about NY, google checkout, whatever as it's all irrelevent to your tale of woe.

You better run now as you have quite a few fires to put out.

http://ripoffreport.com/reports/0/295/RipOff0295771.htm
http://ripoffreport.com/reports/0/292/RipOff0292916.htm
http://ripoffreport.com/reports/0/296/RipOff0296350.htm
http://ripoffreport.com/reports/0/300/RipOff0300080.htm
http://ripoffreport.com/reports/0/318/RipOff0318569.htm
http://www.honestforum.com/more-designer-jeans-brands/142910-burberry-candy-pink.html

Seems you even run the telemarketing scam

http://whocallsme.com/Phone-Number.aspx/8007366680


And is this you quote also:

"AND NOTHING ON RUNWAYCO IS REPLICA, EVERYTHING IS ORIGINAL."

Kind of contradicts your previous statement and that was posted on 12-27-07

That is the dumbest thing I have ever heard. -John- whatever. You are the same deadbeat customer or some other deadbeat customer.

It's funny - And yet 65% of all customers who sign up for Google Checkout to purchase through our gateway are repeat customers.

Walk down Canal Street, in New York City. You will find millions of people each year that go there for one reason - to buy replica designer brand items. Your so-called crap-garbage.

You sound like a complete idiot. Smart people always buy replicas rather than waste their money on ridiculous rip-off original designer items. In most cases the replica is off far better quality than the original.

We absolutely did provide the address of the seller in China. And this customer refused to pay return shipping to ship it back to them.

They are a deadbeat you are a deadbeat, it is why they LOST their chargeback.

We however are are a responsible organization and still refunded this customer.

We will fight tooth and nail through every legal means possible to counter and to retaliate against wrongful chargeback abuse, libel and defamation.

Make no mistake about that.

Your evasive b**** game doesn't make you look very good.

You easily could have given your business address so the customer could send the garbage back to you to prove what crap it was - which was their intent obviously. But you felt you could skirt the refund by saying the shipper didn't recieve it back. The customer was absolutely right to get a chargeback.
It's not the customer's fault/problem you don't want to tell people it is crap being drop shipped from China as that would really hurt 'sales'.

Thank You for the correspondence you have provided. It corraborates what we have been saying all along.

Customer refused to return the items because she they were "replica". Even though that is clearly what she was sold.

She then proceeded with an illegal chargeback, and I believe she lost that, as the item was never charged back.

We granted her a refund because of the great lengths she went to, that unfortunately affect our business in a negative way.

Customer still has the seller's merchandise, still has refused to return it, and that is pretty clear in her emails.

There will always be some customers who know the banking system well, and will attempt to keep an item and get their money back, because it is replica. American Express Holders usually get their way, which is why we no longer accept that card.

They know we can not possibly pay for their return shipping, so they effectively steal the merchandise.

From: jaclyn
Sent: Sunday, December 16, 2007 4:28 PM
To: customercare@runwayco.com
Subject: Re: REFUND

The return address is in Chinese, and I'm unable to read it. Also I don't think I should have to pay for return shipping since I wasn't sent the correct size items I ordered.

I appreciate your help.

Jaclyn


-----Original Message-----
From: RUNWAYCO Customer Care
To: jaclyn
Sent: Sun, 16 Dec 2007 3:05 pm
Subject: RE: REFUND

The Items must be returned to the return address on the package you received. They are sent from the seller to you directly. Please send us a tracking number and send with signature confirmation, and I will make sure you are refunded in full. Sorry for the inconvenience. We are the escrow agent not the seller.

J. Greene

RUNWAYCO Customer Care



From: jaclyn
Sent: Sunday, December 16, 2007 3:03 PM
To: customercare@runwayco.com
Subject: Re: REFUND

Thank you for your quick reply, however it was not "pretty clear" on your website- and I don't appreciate your reply "some customers are impossible to please".

You did not provide me with a return address to send the items back to you. This makes me feel very uneasy about sending anything back to you without a return number and address. How long will it take for a refund and where am I sending the materials back? Since the items that I received were not the sizes I ordered I don't feel that I should be paying for shipping the items back to you.

I appreciate your reply.

Thank you,

Jaclyn


-----Original Message-----
From: RUNWAYCO Customer Care
To: jaclyn
Sent: Sun, 16 Dec 2007 2:38 pm
Subject: RE: REFUND

I'm sorry you received the wrong shirts. We do not guarantee originality at these prices, of course that is made pretty clear, and are part of the terms of service you agreed to when purchasing. We have a 99.2% satisfaction rating and understand even some customers are impossible to please. Please return your order and we will take the steps to refund you in full. Sorry for the inconvenience.

Thank You,

J. Greene

RUNWAYCO Customer Care



Seller Forwarding

6278 N. Federal Hwy #129

Fort Lauderdale, FL 33308



From: jaclyn
Sent: Sunday, December 16, 2007 2:02 PM
To: customercare@runwayco.com
Subject: REFUND

Google Order #xxxxxxxxxxxx

To Whom It May Concern:

I received my shipment today for the two shirts I ordered. I have a few issues with the shirts.

1. Both shirts are not the size I ordered (one is a medium and the other is a large).
2. The shirts are already fraying at the seams and I fear that after the first wash that they will fall apart.
3. I am not convinced that these shirts are the authentic Lacoste brand.

Under the circumstances, I would like a full refund and not an exchange, due to the quality of the product. If this is not possible, I will take steps to charge back the transaction.

Please advise how you would like to handle the refund.
Jaclyn

That is correct. Anyone who purchases from one of our seller's via our advertising network (that we provide escrow services for) will be held to the terms of the sale.

You may not purchase a replica item, use it for months, or even after 14 days and they come back and tell us it is damaged, not as described, counterfeit, etc. etc. This is laughable, dishonest and fraudulent consumer practices.

In this particular case, this was one consumer who bought a replica item that was listed 50% off the price of an original. The item listed in the picture was of the replica item for sale, and not a picture of the original designer item. Furthermore, there was a section entitled "About Our Products" from this seller which clearly stated these were high quality designer replicas.

We understand that some consumers may still purchase believing they are ordering an original designer item despite great efforts to inform and obvious indications they are infact not. They are better than originals in most cases.

In such a case, we are required by law to refund customers within 14 days that alert us to a mistaken purchase. Consumer awareness is essential to our business model as there may not be a "Likeliness to Deceive".

But you cannot hold an item over 14 days, after you have used it, damaged it, and refuse to pay return shipping to return it at your expense, and expect a refund.

This customer REFUSED to return the item at their expense. Therefore we REFUSED to refund it. We had even waived the restocking fee.

We are not in the business to refund customers before they have returned a product to us.

The so called other reports, are few, and from other similar ignorant consumers. When they don't like the terms they agreed to, they write all sort of displeasurable remarks of libel on the internet.

We'll you can do that, and so can we. We have a requirement to protect our business and the businesses from which we represent.

Mr. Gr has left out a number of key points.

1. The merchandise which was purchased was not listed as replica nor was it mentioned that it would be shipped directly from China.
2. The shirts shipped were in the wrong size and falling apart.
3. A refund was requested- which they would not grant.
4. The BBB and the Florida Department of Agricultural and Consumer Affairs tried to contact Runwayco.com in regards to a complaint regarding a refund. Runwayco.com did not respond.
5. A refund was FINALLY granted yesterday.
6. If Mr. Greene would like his merchandise back- we would be glad to have it delivered to him.
7. This report was filed in spite due to the negative BBB report which was filed.

Mr. Greene has filed other reports against unhappy customers who feel they were cheated.

I'll let the facts speak for themselves.