• Report: #1063643
Complaint Review:


  • Submitted: Mon, July 01, 2013
  • Updated: Mon, July 01, 2013

  • Reported By: Wayne — Union City California
Internet USA

JacobsParts Defective generic parts, no support  Internet

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JacobsParts sold me a defective PCI-e card. They sell it on their website and through Amazon.com. They picture the card in a box with their company name and logo on it, leading me to believe it wasn't a generic part. Amazon's policy absolutely disallows companies from selling substituted brands or merchandise that's not identical to what's pictured, but that didn't stop JacobsParts.

It's bad enough to get a card that doesn't work, but in this case the problem was that this card wasn't of standard thickness. So when I went to put it into a slot on my motherboard, it got stuck. When I removed it, it literally pulled the connector off my motherboard. I tried other slots to see if it would go in without forcing and there was no way. I ended up buying a name brand version of the same card elsewhere and it fit and worked perfectly.

I tried contacting JacobsParts repeately and have yet to hear back from them. I could return it through Amazon at my expense "pending approval" which I never got. But they are required to give me a full refund since they didn't send what I actually ordered. I'd present their side of the story but they never responded.


This report was posted on Ripoff Report on 07/01/2013 02:55 PM and is a permanent record located here: http://www.ripoffreport.com/reports/jacobsparts/internet/jacobsparts-defective-generic-parts-no-supportnbsp-internet-1063643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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