• Report: #924394
Complaint Review:

Jacqueline Jarrot Treasure Chest

  • Submitted: Wed, August 08, 2012
  • Updated: Wed, August 08, 2012

  • Reported By: Monty — Ventura California United States of America
Jacqueline Jarrot Treasure Chest
328 E Main St. Ventura, California United States of America

Jacqueline Jarrot Treasure Chest Boje, Ron Called me a liar and a Thief when I complained about the way bike was running, sold me a motor bike that was unsafe to ride, poor customer service. Ventura, California

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On 07/20/2012 I went to the Treasure Chest. They had a Motorized Bike out front and I was wanting to buy one. After talking to the salesperson I decided to buy one that he showed me that was a different color than the one out front. I was told delivery would be in one to two weeks. That same day I recieved a job offer and asked if delivery could be rushed as I was going to use the Motorbike to get to the job and back. The person named Ron, who assembles and services the motorbikes said that would be fine and I took possession of the bike on the 24th of July 2012.

Before I took possession the bike had a flat rear tire which I thought was a slow leak, so Ron puts air in the tire and I rode it home. The following morning the tire was totally flat again, so I purchased new thorn resistant tubes for both the front and rear tires and replaced the flat tube which was the rear tire. I then peddled the bike back to the shop and asked the repair person, Ron to make sure I had alligned the tire correctly. He said it was fine. I was told by Boje, who sold me the motor bike to use a gas-oil mixture of 16 to 1 ratio. The repair person, Ron said to use 20 to 1, then 40 to 1 after a couple tanks of gas. I used the 20 to 1 ratio. I followed the container's instructions and added the oil to the gas. I put the oil in first then added the gas to a half gallon gas tank. I was told by Boje that this was the right way to do it. It ran for a few minutes then quit running totally. I took the bike back and the service person, Ron worked on it. He said I was using too much oil. He told me never to add oil first then gas, and to use premium gas. I showed them both what I was using to measure the oil into the gas, and was told to use less. the bike runs but performs poorly. I tried to take the bike back and said either fix it or give me a refund. Boje said if I left the bike there I would be abandoning it. And called me a liar and a thief which I am trying to figure out since I paid cash for the motor bike and answered everything I was asked truthfully.

After taking the bike back I filed a report with the Better business Bureua in Santa Barbara and asked a friend to help me figure out what is wrong with it. I found out that the air filter for the carberator was the problem and replaced it. the motor bike ran fine after that. However after riding the bike a few more days I realized it had more problems. The motor bike was poorly set up and assembled. The bolts used kept loosening up so I used lock tite on most of them and this might have solved that problem, and I used a better grade of bolt and nuts on bracket that tensions the motor chain. The bracket that adjusts the tension on the motor chain should be either welded after aligned into a permanent position, or have a hole drilled into the bracket and the part of the bike the bracket attaches to and a pin or bolt put into the bracket so the bracket and chain does not hit the tires and spokes of the rear wheel. no matter how tight I tightened the bolts the chain and bracket would move towards the tire and was wearing the tire out. This was in less than ten days of ownership. This is very unsafe and could cause damage and injury to bike and rider and could cause an accident while traveling 20 to 30 miles an hire. I was told this by a expert who rides and assembles these motor bikes, and used to work for the Treasure Chest assembling these bikes.

Unfortunately the Motor bike was stolen on the third of August while visiting a friend. I parked the bike next to the residence and locked it with a heavy duty bike chain through the rear tire's spokes, but not to an stationary post or gate. When I came out the bike was gone, and I had to file a police report the next morning online. I did call 911 after it was stolen and reported it stolen. I had nothing but problems from the start with this Motor bike.

This report was posted on Ripoff Report on 08/08/2012 02:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/jacqueline-jarrot-treasure-chest/ventura-california-93003/jacqueline-jarrot-treasure-chest-boje-ron-called-me-a-liar-and-a-thief-when-i-complained-924394. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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