This is by far the worst company you can possibly buy a car from. I got my car in February. Had my first problem on my first work trip 3 hours out of town. I started noticing a distinctly disturbing smell so i pulled my car over. Turns out it was overheating, though the gauge didn't imply this. Well after further inspection by a first mechanic, turns out the radiator is bad. The seal was broken on the cap and it was filled with water. Not Coolant water. The backup reserve was water as well. So that was my first "oh great" and thought nothing of it. Got a new cap and had my radiator flushed. 85.00 at jiffy lube.
Well 2 months later i go in for my oil change because it was time according to the lights. So i went in got my oil change and was told my battery was bad and i should have replaced it months ago. That it was from 2004, five years old. Nice right!? Well on top of that the air filter was black, the tires needed rotating. and they asked me if i was in an accident because the bumper was not an original paint job. another "oh great"
Well that another sum of money i don't have. battery, air filter, tire rotation. After paying over 1500 for the car so far. i was going to have to fix problems j.d. byrider didn't fix to begin with.
Well four days ago im on my way to work in mesa. And i hear a loud thud. I look back and my passenger rear window is gone. It fell in the door. I've never used the windows in the back seats. I have no reason to. So i never really knew anything was up. Had the same mechanic check things out. Turns out the motor was shot and the window was being jimmied up and i must have wiggled it loose driving.
I would never suggest J.D. Byrider to anyone ever. I don't think its the people working in the office. Or CNAC. I think its the mechanics taking corporate shortcuts, and not appropriately fixing problems with the cars. But you cant talk to the repair department because they give you a run around and then try to charge you for fixes that were problems with your car before hand.
Ok so here is the best part of this whole situation...
I overheated a third time, again no warning just happened. I grabbed the Malibu guide out of the glove box (which i was surprised was in there) and it was just i guess magically bookmarked to the over heating and coolant pages. Well it was bookmarked with the previous owners registration and address and insurance card. And then bookmarked on another page was the Saturn dealerships certification with value stating 7,999 on it before the previous owner got it. thousands of miles before i got it. Well the dealership got me good with 14,000 after my interest.
But its okay. I'm gonna make one attempt today to deal with this problem. And if that does nothing for me i will just contact the Better Business Bureau and get a lawyer so my credit isn't screwed around with.
I will just update this later and i will be sure to post a detailed and worded description on what i am told from the dealership and the repair shop.
Queen Creek, Arizona