JD Sports They don't care about my situation Nationwide

شراء 157.99 GBP من محفظة GBP من بطاقة المسافر **9519 من JD SPORTS INTERNET في 2019-01-03 01:11:11 والرصيد المتبقي 80.01 GBP ------------------------------------------------- This is the SMS from the bank. I paid to the jd sports On 03/01/2018 at 01:11:11 am 157.99 GBP from my account. For 2 sports shoes. And I recieved an email from them. This is the email { YOUR ORDER CONFIRMATION ABDULLAH! YOUR ORDER NUMBER #426172909 When it's despatched, we'll send you another email so you know it's making moves. If there's any issue, we will let you know ASAP. Wanna see where it's at? Yeah ya do! www.jdsports.co.uk/track-my-order One or more items in your order may be delivered direct from the brand. WHEN? Saudi Arabia Standard Delivery Order: 03 January 2019 1:11 GMT Expected Delivery on or before 17 January 2019 Nike Nike In-Season TR 8 Women's Qty - 1 Size - 6.5 £68.00 PUMA PUMA Muse Satin II Women's Qty - 1 Size - 6 £75.00 Subtotal £143.00 Delivery £14.99 Total £157.99} Until now I did not receive my order or my money. I sent to them an email asking them about the trucking number because when I want to truck my orders I found this Message { Sorry we were unable to retrieve the status of this order.. Please check your email for further information } They reply to me this email { Hello Abdullah, Thank you for contacting us with regarding your query. Just to let you know that our Customer Care Team are working hard to get this matter resolved for you, and need a little more time. Do let us know if you have any additional information that could help us resolve your query quicker, otherwise we will be in touch as soon as possible. If your query is regarding tracking your order, please visit https://www.jdsports.co.uk/track-my-order/ where you can find the latest tracking information. Also, you can find lots of information on our help page https://www.jdsports.co.uk/customer-service/faqs/ which may be able to answer your question. This is an automated response. Best wishes, JD Sports Customer Care Team _jd_sports_ JD Sports Fashion Plc Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR Company Number 1888425 [5L3ZL9-0MRV]} After that they sent me this { Jan 16, 10:59 GMT Dear Abdullah‍, Thank you for getting in touch with JD Sports‍ Customer Care. I have checked your order and can see that payment authorisation has not been granted at this time. As you will no doubt expect, we take our customers security very seriously and stringent checks are carried out for you when an order is placed. Please accept my apologies as I understand that an order cancellation is very disappointing. For further security purposes, we do not have access to any information identifying what the reason is for your order cancellation. The order that you placed may appear as pending in your Bank/Credit Card account however, please be assured that it will be voided and will become available funds to you within 2 to 3 days. Should you wish to place a new order, please check that all details are entered correctly. Kind Regards,} Now I don't have the and I don't have my money.