Complaint Review: Jeff Wyler Toyota of Clarksville, IN
Jeff Wyler Toyota of Clarksville, IN $9,000 Repair Charge? Clarksville Indiana
A mouse got into the fuse box of my 2008 Toyota Tundra, made a nest, and chewed through some wires. The truck would turn over but not start. Other electrical items such as the horn and odometer did not work either. I spliced the chewed wires together with wire crimps and the truck still would not start.
I called several dealers and asked what the worst case scenario would beto fix my problem. The consensus was around $4,000 if the entire wiring harness needed to be replaced. I went with the nearest Toyota dealer to me which was Jeff Wyler Toyota of Clarksville, Indiana.
I had the vehicle towed to the dealership and explained that a mouse had chewed though 4 or 5 wires and I would like a diagnosis and a repair estimate. I left the fuse box unassembled to save on some labor charges and so they could see the damage. The next day I was told that their diagnosis was that a mouse had chewed through some wires and they said that they were going to charge me a diagnosis fee. When I objected, they said that there would not be a charge for the obvious, and if I left it another day they would give me a repair estimate.
I was told the next day that the mouse had chewed in a junction area that required replacement of the entire harmess at a price of $9,000. I told them that if I could get a decent trade in for my truck that I would buy a new one. I was was told that the $9,000 would deducted from any trade in value.
I had my truck towed back to my house and removed the wire splicing that I had done by crimping the wires, and soldered them instead. I plugged in all of the wires that I had removedfrom the fuse box and the truck fired right up with the horn and odometer working!
I notified their corporate office in Cincinnati, Ohio, but never received any sort of a response. I received a mass mailing from Jeff Wyler Toyota of Clarksville a short time later asking me to trade my Tundra in. I called the sales manager and asked him to take me off their mailing list, as I would not be doing any business with them. He replied that was aware of what had happened, since he had seen the letter I had written to corporate.
This report was posted on Ripoff Report on 06/29/2013 07:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/jeff-wyler-toyota-of-clarksville-in/clarksville-indiana-47122/jeff-wyler-toyota-of-clarksville-in-9000-repair-charge-clarksville-indiana-1063051. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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