Jerome's Furniture Jerome Misrepresentation, would not provivide written warranty or repair, exchange, credit, defective merchandise unsuitable for its intended use and purpose Torrance CA

June 28, 2019

Mr. Jerome Nevarra

Jerome’s Furniture Warehouse

16960 Mesamint Street

San Diego, CA 92127

Dear Mr. Nevarra:

RE: Model NM7001-XOT-AO1

Serial Number: Z79029191033MM0

In reference to the above captioned chair purchased from Jerome’s telephonically on 5/08/2019, delivered on 5/20/2019 with defects and safety issues reported several times within 3 weeks, Jerome’s representations, basic and advanced warranty’s, customer service, etc. has been different than represented.

I formally notified Jerome’s of the safety issue and problems associated with the chair on June 12, 2019 with Jerome’s leading me to believe that a Jerome’s repair person would be to my home on 6/14/2019. Jerome’s did not call the evening before as represented. Rather a 3rd party contracted service showed up, stayed just a few minutes, took several pictures without our consent or privilege and left without leaving a card, paperwork, etc. This was followed by a voicemail instructing me to call your store but it was routed to your corporate customer service labeling everything “preference.” I take issue that safety and mechanical issues are “preference.” The whole process impresses me as a sham.

In addition, I never received the policy for the extrawarranty/ insurance I paid for.

I had bought into your extensive advertising and sales pitches. I had proposed equitable options on 6/12/ 2019 which were ignored! At this point with insight into what Jerome’s and its artificial customer service, pricing, etc. is actually about, I request the chair be picked up by Jerome’s and I be given either a credit to buy other merchandise or a refund.

I await a written reply from Jerome’s expeditiously in order to avoid buying a replacement for this chair.

CC:   Kevin Bligh

        Mega Motion, Inc., Exeter, PA

        Consumer Financial Protection Bureau

        Attorney General, State of California

        Attorney General, Pennsylvania

        Secretary of State, California

         Secretary of State, Pennsylvania

        Better Business Bureaus, CA and PA

        Consumer Affairs, CA and PA

        Disabled American Veterans, Washington, DC

        Veterans News Service

‘Mr. Jerome Nevarra

Jerome’s Furniture Warehouse

16960 Mesamint Street

San Diego, CA 92127

Mr. Kevin Bligh

Jerome’s Furniture Warehouse

16960 Mesamint Street

San Diego, CA 92127

Mr. Jerome Nevarra

Jerome’s Furniture Warehouse

16960 Mesamint Street

San Diego, CA 92127

Mega Motion, Inc.

Corporate Offices

182 Susquehana Ave

Exeter, PA 18643-2694

THIS CHAIR IS NOT SUITABLE FOR ANYONE OVER 6 FEET TALL AMONG OTHER THINGS!!!

Mr. Jerome Nevarra

Chairman of The Board

Jereome’s Furniture Warehouse

18850 Hawthorne Blvd
Torrance CA 90504