Report: #992821

Complaint Review: Jet Van Lines

  • Submitted: Mon, January 07, 2013
  • Updated: Mon, January 07, 2013
  • Reported By: Bill — Columbus Ohio United States of America
  • Jet Van Lines
    12300 Ford Rd. Ste. #120 Dallas, TX 75234
    Dallas, Texas
    United States of America

Jet Van Lines Ron ,General Manager, Dishonest estimate and LOST/DAMAGED Items@ Dallas, Texas

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We had a move from Dallas, Texas to Columbus, OH. Matt
Makuza from Jet Van Lines came and looked at our possessions and gave us a
quote of 2450.00. When we said that he didn't look at the patio, he revised his
estimate to 2650.00 without even looking (he refused to go out and look at the
things on it) The new estimate was fine with us. During his time with us, he
also showed us a website that he was building (I thought it was unprofessional).
We told him that we needed to get our  things in Ohio by December 19th and Matt said that would be no problem if we moved out on the 10th of December. He told us that it would be 3-4 days and we would have
our things. We scheduled our move on the 10th.

We tried to contact Matt from Friday the 7th through the weekend to find out when they were coming to get our
things. We finally found out on Sunday that they were coming from 11-3 on the
10th (different then our agreed upon 8 AM start time with Matt. On the 10th,
they did not show up until 4:00 PM and started to pack and move our belongings.

They used wardrobe boxes which take up more space and we said not to use at all
to save space. They did not finish until 9:00 at night (we were leaving right
after our stuff was gone, which meant that we did not get on the road to our
halfway point until 10:00). Matt had told us any unopened food would be packed
(it wasn't which led to us throwing out 100 bucks worth of food as we had
packed our cars to the brim before the movers got there) Then, they left over a
dozen items that were packable (many of which I had to throw out as I had no
room for them). Then the guy says that we went over 156 cubic square feet and that
we owed them over 600 dollars more then the agreed upon price. At that point, I
had to pay it because we needed them to get our stuff to our new house. The
movers also left our house a mess with packing supplies and water all over the
floor from our washer. We moved up to Ohio. On December 13th, I called Matt and
left him a message. I called him a few times from my cell and finally he
answered when I called from a different number (he was dodging me) Matt said
that I had to talk to the operations manager Ron about when it would arrive.
Ron told me that I had to be patient and the earliest would be that Friday and
the latest would be early next week, the 16th or 17th.
I called on Friday to get an update and they told me they would know more on Monday. I called on
Monday and they told me the y would know more on Tuesday. Finally on Tuesday
they told me that your belongings were going to get loaded up on Wednesday and
then they would tell me when to expect my things. I called on Wednesday around
1:00 Pm and he said that they were loading our belongings as we were speaking.
I called again at 5:00 and he said it was still being loaded and he would know
more the next morning. We had told Matt and Ron that we were going out of town
for the holidays on the 20th and that we couldn't take delivery until after.
Ron said ok as it wouldn't be delivered until after the holidays anyways (A
FULL 2 and half weeks after they took it)

Finally I called Ron on the 27th at 3:00 PM and asked when my stuff was coming in and he gave me the drivers
number. The driver said that it was coming in the next day (no 24 hour notice
like they had said before). I had to drop everything & drive out there to
accept delivery. When the movers (from a contacted company) got there, they did
not know the minuscule 125 dollar discount that Ron had given us for all our
trouble. We had to call Ron and soothe things out again. Ron accused us of
having extra storage areas that caused the increase of price, which we did not
have and that was the reason why our estimate was incorrect. Ron also said he
would call me on the 3rd to talk about the pricing. I havent heard
from him and its been over 4 days after the fact. Overall, the experience was
terrible. We were promised a rate and it was nearly 25% more then the quoted
rate. We were promised a certain delivery period, and we did not get it for
nearly 2 weeks after the time. The customer service was terrible with their
"call tomorrow" information. ALSO, they lost a box of pots and pans
totaling in value around $150.00, broke my wife wedding present, broke a
dresser, and totally dismantled a cat tree that we asked to be kept together. STAY


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