Report: #856271

Complaint Review: Jetz Services

  • Submitted: Mon, March 19, 2012
  • Updated: Mon, March 19, 2012
  • Reported By: JetzStinkz — Colorado Springs Colorado U.S.A.
  • Jetz Services
    220 East Taylor Street
    Colorado Springs, Colorado
    United States of America

Jetz Services Ron Summers Terrible Experience, This Company Colorado Springs, Colorado

*UPDATE EX-employee responds: Inside tip about contract

Show customers why they should trust your business over your competitors...

I purchased a property that had a per-exhisting contract with Jetz services (the contract had been in existence since 1986).  We have a small coin laundry, and even though the machines look like they were made in the 1980's, we just continued on with them.

About 18 months after purchase, I asked about the terms of the lease.  Their answer? "Oh, well, it autorenewed, and this new contract expires 5 years from now"

Five years?  There's nothing so good about this company that would mean I want to commit 5 years to them.  I asked if we could reset to a 1 year lease, with a 1 month termination.  Ron Summers, the impolite chump from Jetz, responded "Can't go back in time.  Sorry!"

I tried to be reasonable.  I tried to explain that there was no company that I was so dedicated to that I wanted to sign a 5 year contract, especially for an antiquated coin laundry machine that looks like it could be purchased off Craigslist for $50.  Their position was - I should have looked at the contract that came with the property.  Which is fair - but refusing to negotiate a new lease with a new owner?  Locking the property into a 5 year contract that runs on negative-option continuity - meaning, the client has to say "GO AWAY" a quarter of a year before the lease expires in order to modify anything?  Well, maybe some people enjoy that - I don't.

So - if you like getting locked into half-decade contracts, that have negative-option autorenew clauses that go 3 months out, then make sure to pick Jetz Services. 
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This report was posted on Ripoff Report on 03/19/2012 02:55 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

Inside tip about contract

AUTHOR: R-N-R - ()

Sorry to hear about your bad experience with Jetz Service Company and your current contract. Unfortunately, this happens a lot with this company. You are not the only one. There are others who are stuck in 10 year contracts.

I am a former employee of the company and I can offer you a piece of advice on your current contract. First, you need to read the contract thoroughly.  Pay close attention to the expiration date on it because if you do not contact them before the 6 month window you are going to get locked in again. For example, if the contract ends on June 1st, 2015, you need to send them a written notice that you do not want to renew your contract before January 1st, 2015.

If you send it after January 1st it’s too late. They will automatically lock you in again. My suggestion is send the letter certified mail. That way you have proof that the letter arrived before the 6 month window. Send two letters, one to the Colorado Springs regional office, and the second to the corporate office in Topeka, Kansas. This protects you from Jetz playing dumb and claiming they never got a notice. They do this a lot.

Also, when the time comes and you give them notice, the sales rep will contact you and attempt to schmooze you into a new deal, and “refurbished” machines. Do not fall for it. They will offer you a lot and make it sound like it’s worth your while. Just remember that it’s a deal with the devil. My advice is just politely say that you are now interested and that you expect their equipment to be off of the premises when the contract expires.

I hope this is helpful. Let me know if you have any other concerns.

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