On the initial visit, i was given a quote of 2400.00 for the new rubber roof installed and another 400.00 for work done in the bathroom. I paid Jeff half up front (1400.00)
Jeff stated in the contract:
Tear off roof of rear house secondary, not primary
Install new plywood where necessary
Install new coilstock
Install new fiberboard
Install new rubber
Tear out rear wall of bathroom
Replace with new drywall
Finish work included mudding and paint
Put new ceiling tiles in damaged areas in bathroom
Jeff is the owner of the company, so I figured I was going to get excellent workmanship. On the day he was supposed to start the roof, he arrived 2 hours late. I was not at home at the time, but my wife was. Jeff started on the roof, then had to leave within 15 minutes , because he had stated to my wife that the supplies had come in and he had to go and get them. [continued below]....
..... He came back 2 hours later to start on the roof (around 1:30).
By the time I had gotten home (5:00), Jeff and his employee were almost done, but at that time I did not have the opportunity to check the work. I did ask how he was going to connect the rubber roof to the primary roof. He stated he would lay it up under the shingles and flash. After Jeff had finished , he came down and stated that the costs ran over and he needed more money. I gave him another 1000.00 for him to finish what he had started (big mistake). He was supposed to come back on wednesday to finish the job. He never came. I gave his secretary a call but only got an answering machine. Jeff's secretary
called on thursday, apologizing and stating jeff had been sick and promised he would be there on friday. In the interim, I had my neighbor come over . He owns several properties and I value his knowledge with houses. He stated to me that Jeff did not tie down the back end of the rubber roof, it was just flapping in the wind. The side of the house where the roof was rotting had not been replaced and where the roof was hanging off the end, my neighbor showed me that it looked like he never took the original roof off the house, he did not tie the rubber roof to the primary roof correctly and there was no flashing to be found, he
layed the excess rubber that hung over the roof into the gutter and did not tie that down correctly. Several areas were cracking open, due to not enough glue, or the incorrect glue. All the bricks i had on the roof to hold the tarp down were thrown to the ground and were broken in my yard. These were 50 pound blocks that were in good condition and could have been used, but are now broken into little pieces, and they were not cleaned up.
On Friday, Jeff was supposed to be at the house around 9am. I took the day off so i could show Jeff the problems and discuss with him what he needed to do. Well, again, he never showed. I called the secretary again, and she apologized and assured he would be here on saturday.
Saturday came. Jeff never showed. Jeff's secretary called on tuesday, apologizing to me that he was out of town over the weekend and that he would show up on Wednesday at 3:00 to fix what he had not finished. I took another 2 hours off of work to meet with Jeff. Again, he never showed. I sent him an e-mail stating what he had proposed and what he had done in his contract. I only want the job to be finished, but i get alot of empty promises.
This is an update on my roof. Jeff has not come to fix the roof yet. Rain had come into one of the areas that was supposedly fixed this past thursday 9-20-12. I gave Jeff a call. His secretary told me that they would have someone out on monday at 10am. I called monday at 9:45am.
Jeff's secretary said that Jeff personally wanted to take care of the job, but he would be 2.5 hours late. Jeff never showed up at the house again. It has now been almost a month and i have not gotten my roof fixed by Jeff and i now have to deal with the new damage in my upstairs hallway from the rain.