JMX International Corporation an online Amish furniture company sold me inferior "alleged solid oak" pieces of furniture for my home. Sarasota Florida

This customer called our office the day after her furniture arrived to thank us and tell us "how perfect" everything was.  She was very pleased with it.

Within a few days, she noticed a small split in the wood in the table top.  Unfortunately, though we do our very best to avoid defects in wood, it is a natural fiber with inherent imperfections.  Though it is rare, sometimes wood does split with changes in humidity (which was the case in her home).  The reason she had to send us multiple pictures was not because we lost them, but because the split was so small that it was difficult to see in the picture.

We immediately informed the customer that we would repair or replace the table, as our policy states, but that we would offer a refund, as also is our policy in this situation.

The customer quickly turned on us, accusing us of 1) misrepresentation in the entire furniture purchase she made, 2) breaking every implied contract that she could think of, 3) misrepresenting ourselves as a "Christian company" (and offering us multiple theological arguments that supposedly proved her point).  She personally and repeatedly accused three of our employees and our driver of character defects and suggested that we have less than sincere motivations.  I could go on, but the point is made.

I've reviewed the emails that our customer service representatives sent to this customer.  They are professional and very patient, despite her failure to reciprocate.

We made several attempts to pick up the table, but this customer was not accommodating.  We finally did succeed in picking up not one piece, but three pieces that she claimed had defects.  (The other defects were highly questionable.)  We repaired her furniture, checked everything twice, and after a couple of additional attempts to re-deliver, finally fulfilled our commitment.

We appreciate all of our customers, but this one we have removed from our list of eligibility for repeat purchases.

Of the thousands of customers we serve each year, many send us thank you notes and praise not only for our furniture, but also for our customer service.  You can read some of these comments on the satisfied customers comments at DutchCrafters.com.
 

In your zeal to report them, you failed to mention what their decision was. If the garantee is for one year then, I see no problem. What happened next?

In your zeal to report them, you failed to mention what their decision was. If the garantee is for one year then, I see no problem. What happened next?

In your zeal to report them, you failed to mention what their decision was. If the garantee is for one year then, I see no problem. What happened next?

In your zeal to report them, you failed to mention what their decision was. If the garantee is for one year then, I see no problem. What happened next?

I had a good experience with JMX purchasing an expensive piece of Amish furniture (a buffet). I called them a couple of times with questions before ordering. They were very helpful and patient, prompt about returning calls.

They appear to be a small company with multiple suppliers. I'm sure supplier quality varies. I'd recommend calling JMX before ordering something big and asking about return policy in case of defects. It's not unusual for a company to want verification of defects in expensive products before issuing a return authorization.

I plan to order again, and will call again to ask questions before committing.