• Report: #4884
Complaint Review:

John L. Sullivans Roseville Toyota

  • Submitted: Mon, April 09, 2001
  • Updated: Thu, August 01, 2002

  • Reported By:Emeryville CA
John L. Sullivans Roseville Toyota
Roseville CA Automall Roseville, California U.S.A.

John L. Sullivans Roseville Toyota Rip-off service contract, dealership useless

*Consumer Comment: The other side of the coin

*UPDATE Employee: Used Vehicle inspection report

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I bought a used '95 Tacoma truck with 82,000 miles from the JOHN L. SULLIVAN mega-auto mall in ROSEVILLE, CA.

The first few weeks, I occasionally noticed white smoke come out from under the
hood upon starting it. I started to monitor the coolant reserve tank level over time and saw it was dropping. I took it into the shop.

That was a $1000 trip to replace the radiator and exhaust manifold. Neither the radiator nor exhaust system was covered by the service contract I purchased with the truck.

The truck overheated. I towed it in to the same shop. The diagnosis is a blown head gasket and/or cracked head. Evidence to date seems to suggest the previous owner had a radiator leak, the whole system overheated and cracked the exhaust manifold, head --- and whatever else I manage to discover along the way. So the previous owner filled the truck with stop leak and sold it to the dealership...and then I bought their nightmare.

Now I have another $1000+ repair estimate on the head. This also is not covered by the service contract since it is due to the failure of the radiator, a part which is not covered. The truck remains in the shop with no work done to it while I have spent the last week and a half trying to get some direction from Roseville Toyota.

I called The salesman (Steve) I bought the truck from. He told me he would related me message and have his supervisor (Sean), who I also dealt with when I bought the truck, call me.

Sean never returned my call, so that evening I called him. I told him the story and faxed over the paid repair bill and the new estimate. He told me he had no authority to authorize anything, but he would talk to his manager.

I called Sean back. He said he hadn't had a chance to talk with the managers yet. I reminded him that the truck was still in the shop awaiting an answer.

I called Sean back again. He still hadn't had a chance to talk with the managers yet. I urged him to hurry as the truck was still in the shop untouched pending their answer and that I had already delayed a vacation for lack of a vehicle. He said he would get back to me the next day. I told him if I did not hear from him, I was going to authorize the next set of repairs and we'd deal with it from there.

I called Sean again, only to find out that today and tomorrow were his days off. This tells me he never had any intention of returning my 4/8 call the next day.

I bought the truck based on the Toyota's reputation for trucks and engines that last 200,000-300,000 miles. The dealership is one of the top seller sin the country and is fairly reputable... so I had heard.

So now I am left with three issues:
1) What legal recourse do I have to get these repairs covered by the dealership? It is my understanding that the purchase of the service contract gives me the benefit of implied warranties that the truck will do what trucks should do...drive, no?
2) Should I fix it now and then deal with issues of who will pay?
3) The ever lingering question of: What should I expect to fail next on the truck?

I am looking for legal advice on the above first question, as well as a lawyer who will take this case should Roseville Toyota continue fail to respond to my calls.

Thank you,

This report was posted on Ripoff Report on 04/09/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/john-l-sullivans-roseville-toyota/roseville-california-94608/john-l-sullivans-roseville-toyota-rip-off-service-contract-dealership-useless-4884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

The other side of the coin

AUTHOR: Bob - ()

I purchased for an extended warranty for my 1996 toyota corolla and paid $900.00 for it, within a few months my car started to experience intermittent starting issues and then finally died and would not start at all. I was stranded in Woodland, CA almost 50-60 miles from the Automall and my warranty covered all but 53.00 of the towing and my 50.00 deductible. My car needed the water pump replaced as well as the crank angle sensor which was shorted out by the leaking water pump. It also paid for a rental car for over a week.

I too had purchased an extended warranty on my last car from another dealer, which cost over $1500.00 and covered nothing that was wrong with the vehicle, I finally gave the car to charity and bought my Toyota. The main differences in the warranties were one was backed by the manufacturer and the other was not, it was an independant insurance type warranty that was absolutely useless.

I feel for you as I had been there and now I choose my vehicles and warranties more carefully. I don't feel that Roseville Toyota tried to rip you off as obviously they were taken when they accepted the vehicle in trade as well.
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#2 UPDATE Employee

Used Vehicle inspection report

AUTHOR: larry - ()


I work for Lithia Toyota of Redding Ca.
The Dealer you bought the truck from Should have ,
A used inspection report on the truck . befor they sold the truck to you .

On the report, it will show , compression check and condiction of coolant ,that should show you ,if your problem was preexisting.
used inspection must be done by ASE certified,

Ask to talk to a toyota factory area rep.
If that does not help. Contact consumer affairs, in Sacramento ca.

They will send you a form to fill out. Just be nice to all you talk to. if you get to hot
they will just right you off.

Good luck.
Larry Danley
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