John Leckie Inc. Extreme inappropriate service Hackensack New Jersey

1. Ever since my son's school started to use John Leckie Inc. this year, I continued to witness not a single pupil on the bus were wearing the seat belts. Apparently neither bus driver nor aides paid any attention to this serious problem. When I mentioned the issue on the first day, they first ignored my statement, and then they started to yell the pupils that "everybody, fasten the seat belt!!" Those kids including my son are in the special education class and some of them don't understand the verbal instruction. The bus aide didn't help them fasten seat belt until I told him to do so.  This is clearly a violation of New Jersey State law  (P.L.1992, c.92) as attached. The law stipulates that all New Jersey school buses must have seatbelts, and students are required to wear them.  

2. On September 12, the bus of John Leckie which was supposed to arrive at our place by 3:30 pm didn't arrive until 5 pm. I finally reached the worker of the bus company at 4:19 pm, she told me that the bus would arrive in five minutes, which turned out a total lie. Between 3:30 to 5 pm, I was forced to wait for the son outside without any information.  

3. On September 7, Friday, the bus of John Leckie Inc. failed to arrive at school on time to bring pupils back home. Thus bus coordinator of the Board of Education had to arrange the other to be in service instead for all the kids.  

4. On the morning of September 6, 7, 12, and 13, the John Leckie Inc. didn't send their bus to pick up my son in spite of the fact that he is on the list. I called the company fifty-seven times on September 7, forty-six times on 12 to find out when or whether the bus would be coming. However, the line was always busy and they picked up my calls only four out of these hundred and three times call. What is worse, they didn't provide me any accurate information.    I read a news article that this company dropped of 4-year-old girl on the wrong bus stop unattended. I truly hope Bergen County should inspect the company more seriously. Otherwise, worse accident could happen soon.