JoiPhone - Hawk Communications Service problems, Lack of communication, Cancelled service but no refund Atlanta Georgia

Service problems, Lack of communication, Cancelled service but no refund

They charged for 895 promo (24 month) $250.84 + $14.95 (shipping) = $265.79. They never shipped the router therefore I asked them to cancel the router and refund me the shipping of $14.95. They never refunded the $14.95 for shipping.

After couple of months; In 9/2008, No inbound calls can be received. When calling in the error message occurs:
call can not be completed at this time

The service has not work for weeks. No one has be able to provide an ETR.

I finally decided to cancel the service and request a refund of my charges. I was told by the tech it was only done by email to: billing@joiphone.com

Their billing dept either don't respond or I have to contact them many times in order to get any response.
I was also told their billing dept is not available by telephone.

When I signed up for the service, I was told I can cancel at anytime and I would be prorated and refund of my prepaid payment. The service has not worked correctly and I spoke with the tech dept many times on this issue. They have also told me that if I choose to cancel my
service I would get a refund for the problems and my prepayment of services

I have yet to receive any refunds.

Dealing with this company is a nightmare and a lot of wasted time.

J
new york, New York
U.S.A.