Jomashop Scammed by Jomashop New York

I want to share my pitiful experience at Jomashop so you can be better informed next time you purchase something at Jomashop.

I bought a Bell & Ross watch from Jomashop in Aug’19 because Jomashop was the cheapest among other online retailers. The watch arrived within a few days and was in good condition. It had 1 yr warranty. After a few weeks, the watch started to lose time. I sent the watch back to Jomashop in Dec’19 for repair. The repair took 4 (yes, 4) months and I received the watch back in Mar’20. Despite repair, the watch continued to lose time. So, I sent the watch back in Mar’20 and received it back in Apr’20. Again, the watch kept losing time.

Jomashop refused to acknowledge that the watch was defective. Instead, they insulted me and insinuated that I was lying, I was scamster, I was deceptive. After pushback, they asked me to physically take the watch to an authorized dealer for inspection. Leaving me with no options, I took the watch to a Bell and Ross authorized dealer in town and the dealer confirmed the watch was defective and required repair. I provided the details to Jomashop. After 7 requests for response, they have still not taken care of the watch.

I sent a LinkedIn message to their CEO (Osher Karnowsky) but he could care less. I was insulted by their customer service rep (Ryan P) for my requests for help. WOW!

Before you purchase something from Jomashop, just ask yourself if savings a few pennies is worth the misery that you might go through down the road!