Just fly.com Terrible Service, Obfiscating Practices

 It's hard to imagine that a company characterized by such substandard service and suspicious practices is still in business. Wait times are excruciatingly long during phone calls; staff consistently display only the rudiments of understanding the English language, and-- in our case-- baggage fees are charged but not reported on invoice. By this I mean that Justfly  uses the Amadeus system which charges for baggage. Justfly, however, says baggage is not charged. We know this because we struggled to stay within the 5kg baggage with WOW Airlines, only to learn that Justfly and Amadeus automatically included baggage costs for up to 21kgs, costs we did not ask for. Justfly denies this practice and will not reimburse us WHILE at the same time acknowledging that Amadeus, in their service, does charge for the extra baggage. This behavior is obfuscating and very suspicious leaving us 100 dollars out of pocket for baggage levels we never asked for. 

what's amazing to us, though, is that Justfly blames the airline and will not even consider our sincere customer concerns. The airline, on the other hand, is fascinated that Justfly doesn't acknowledge that they know Amadeus charges for baggage. Hard to get to the bottom of it all, but I am heartened to know of this forum for complaints.

i am shocked but not surprised to read the many other Justfly complaints on this website. Wish we had read them before trusting this poor example of a company. Worst service we have ever experienced! And, speaking of which, there is no on line option on Justfly's website for visitors to lodge complaints and concerns.