Report: #1044980

Complaint Review: Just Like Family Pet Express-Doug

  • Submitted: Sun, April 21, 2013
  • Updated: Sun, April 21, 2013
  • Reported By: Furmomma — Texas
  • Just Like Family Pet Express-Doug

    United States of America

Just Like Family Pet Express-Doug Dogs arrived in VERY poor condition, and many days later than agreed upon! Internet

*Consumer Comment: I agree-that this guy should be jailed!

*Consumer Comment: Just Like Family Pet Express

Show customers why they should trust your business over your competitors...

I would like to make everyone aware, that the care this transport service gives is completely awful, and inhumane!

My puppies arrived covered in their own feces, and urine from head to toe, immaciated, and dehydrated. First of all the agreed upon time span for the transport was changed frequently throughout the entire trip. Doug called me several times with multiple excuses for delays, and different arrival dates. Every time it was something different, with the last being "his niece dying", however this was NOT the case. Just another false statement to try to hold me over from from making a complaint. That alone disgusted me!

My poor pups looked so awful, it broke my heart to think of what they all endured on this nightmare of a journey! I also peered inside his van packed, and stacked with kennels containing multiple dogs and puppies, and as it seemed to me, the other animals were in the same condition, or close to it as mine appeared to be. His policy is "No puppy touches the ground", I understand this for parasite, or disease relation, but at least stop along the way to clean these poor animals crates. I also understand that a ground transporter would commonly "cut down" on the animals food, to prevent them from messing in crates as much as they are able to, but I don't believe the animal should arrive with their rib cage showing, and so thirsty they could drink a lake.

If your concerned about the puppy touching the ground, but yet leave them all in your van next to one another with their crate, and themselves full of feces, then what exactly is your reasoning behind this idea? It seems to me, it would make no difference. Dogs will transfer most feared epidemics through their fecal matter, and these poor animals on the transport are surrounded by it. I was very concerned with my puppies, and took them to the vet the very next morning as I crossed my fingers for a negative on any health issue. Parvo was my biggest concern after seeing what I saw! With no exaggeration the putrid smell that stemmed from his vehicle was enough to make someone vomit, as was the smell of my pups.

I had to monitor the puppies eating and drinking due to the lack on Doug's behalf, as they would have savagely taken in enough water, and food for 4 days in a row, within a few minutes. I won't even mention how long it took me to get them cleaned up! As he was going to leave I asked him about the items sent with the puppies, and the food container was almost untouched! That explains why they were so thin.

He himself admitted to me that they were in a poor state, and told me he would not charge me if I kept quiet. Well I decided not to, as I fear for future animals this man transports. Doug is cheaper on his rates, and I understand that's why many use him, but I would have paid 4x his rate to keep my little pups from going through what they did. I'm still in utter shock!

I would not be surprised if he has been, or will in the future (if not investigated) be the cause of the death of a dear pet. Someone needs to intervene, or monitor this shipper if he continues this line of work! For the sake of the animals!
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This report was posted on Ripoff Report on 04/21/2013 04:06 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

I agree-that this guy should be jailed!

AUTHOR: kellyhvk1 - ()

 I have also used his service. I hired him from a website-"Uship". He had a perfect rating but I truely question that now! I hired Doug sander to transport 2 rottweiler pup from WV to KS. The exact same things happened to my pups. He was hired to deliver the pups within 3 days and it took him 7 days almost 8, beings that he arrived at 11:45pm on the 7th day. When I called him to check on his whereabouts and also the condition of the pups..,he was full of excuses and lies. He claimed that he would be delayed cause he had to deviate from his schedule cause he had to make an emergency trip to Minnesota to take his office mgr. to the hosptal for an emergency heart condition. None the less- the remainder of the time that he had my pups in his possession, he frequently lied for why he could not make his time frame to deliver the pups. Bottom line he brought the pups to me when he was ready to!

 When they arrived, they were also covered in their own feces and their conditon was horrific! They were also nothing but skin and bones and acted as if they had not been fed or watered the entire 7 days! I also witnessed the condition of the van he transports in. It wreaked of urine, feces & vomit! I almost got sick myself when, I smelled this waste. How this man can stomach this smell and for him to travel all over the USA in that filth..,OMG what a peace of work!

 Doug also told me that if I would not report him he would not charge me for the transport. I told him not only are you not going to charge me but I would be reporting him to Uship and any other avenue that I could find to have him shut down! I also said if you also don't get off my property, you going to have more problems than just being reported!

 To make a long story short. The pups were diagnosed the very next day with "Coccidia", which is a viral disease from having to ingest their own feces. I have to date spent almost $1,000 in vet fees to treat the pups. One of the pups has almost died twice from the infection! I have reported Doug Sander to Uship and he has been suspended indefinitly based on pending litigation from a lawsuit I am filing against Just Like Family Pet Express / Doug Sander. I have also reported him to the Minnesota Animal Control and filed a complint with their office. He has also been reported to the USDA Animal and Health Dept. east region beings that Doug Sander is based out of Farmington, Minnesota. If there are any other clients/victims of this animals abuse..,please contact the USDA Animal and Health Dept. and file a complaint. Let's have this guy prosecuted and get him out of the business of transporting our loving pets!

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#2 Consumer Comment

Just Like Family Pet Express

AUTHOR: Animal Lover - ()

My friend recieved a dog from this man Doug Sander who apperantly owns Just Like Family Pet Express and her dog arrived in such terrible condition! After doing a little research on this monster, I have found that the dogs he transports are transported in such horrific conditions!!!! Crates WAY too small for them and urine and fecal matter ALL over the dogs and crates and if one happens to die along the way of transport, OH WELL, throw it in the ditch!!!!! This monster needs to be charged and STOPPED!!!! He should never be able to be in the company of ANY animal again!!! He should never see the light of day again!!!!  Seems he likes to stop at rest areas or truck stops to clean the horribly soiled dogs up just before delivery. Just like family NOT!!!!!!! Help save these poor defenseless animals!!!! STOP THIS MONSTER!!!!!!
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