Report: #979655

Complaint Review:

  • Submitted: Sat, December 08, 2012
  • Updated: Sat, December 08, 2012
  • Reported By: john — matthews North Carolina United States of America

    United States of America jam enterprise pay for a scientific atlanta hd/dvr set top on 11/21/12 for 230.00,never received item! they do ans emails,or phone Internet

*UPDATE Employee: RE: john — matthews North Carolina

Show customers why they should trust your business over your competitors...

On 11/21/12 I order a scientific atlanta 8300hd/dvr set top for $230.00,by phone from the internet.The web site spoked to jeff david the owner,he said I would receive the item in 7/10 days.They cashed the check on 11/23/12,Today the 12/11/12 and still no product! I called every day,email every day and they never call back.IF YOU CALL THER PHONE NUMBER YOU WILL ONLY GET  A ANSWER MACHINE! They received ther money and now they just hide!
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/08/2012 07:07 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 UPDATE Employee

RE: john — matthews North Carolina

AUTHOR: - ()

I am representing to respond to complaints brought upon our company.  We have gotten inquiries about these complaints so we feel it necessary to respond to them.

In response to "john from matthews, North Carolina from Dec. 8th, 2012:

Luckily this customer put his name and where he is from so I know exactly who this customer was.  He ordered about a month before Christmas back in 2012 and he was aware there was a wait for the box.  After he was informed his set top box was shipped he then cancelled his check so when he received his set top cable box, a few days later the money was taken out of our business account. 

When he got his unit he then complained to us that it didn't work and needed help to get it activated.  When we told him we needed to call his cable company to get it going his exact response was "Why do I have to do that?".   He then continued on calling us a "scam" and said he would do everything he could to destroy our reputation.  Long story short, we never even had a chance to help him get his box activated properly because he refused to call his cable company so we don't even know if he had cable in the first place.

Essentially, he felt like he got scammed because he was trying to scam his cable company out of free television and couldn't.  Our cable boxes are soley for the purpose of replacing your rental box from your cable company to save you up to $20 a month on each rental box and this customer had no interest in that at all.  In the end this customer got all of his money back AND a free box on top of that and the fact that he thinks he got scammed is mind boggling.

Also, if there are new potential customers out there that would like to verify this story feel free to contact us and ask us to send you copies of emails with this customer and we will gladly do so.

Thank You,

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.