Juvarelle Juvarelle of India/ Cathy - employee #786126 (sounded foreign) sir I must point out that we cannot take back the product. Our terms and conditions do not allow it; says she will check to see what she can do; puts me on hold; comes back and says they will send an email cancelling my account and that should take care of my return and credit Pacoima/ supposedly, but could have been India California/ or India I do know/1-800#

Site offered a free trial of an anti-wrinkle cream for $5 plus $5 shipping and handling.  Once they have yur credit card information, they use your credit card information to ship and bill you $94.97 or similar amount for a full size container of an anti- wrinkle cream and by the time you realize what is happening they will not take it back and they have already been paid.  This same cream is abailable on Ebay for$30 currently and Marthe Stewart sells it for less than $10 !!  Since my wife pays all the credit cards online, she did not notice the unusual charges until I asked her to look them up so I could call them to shut them off and then we discovered they had been charging our card for four months at a total of approximately $500.  My wife and I are 70 years old and not as quick to spot a scam, but sending and billing unauthorized amounts of stuff seems to be illegal....much like churning someones stock account without their permission.  My wife did not authorize these additional shipments and we have since stopped all charges to this card and notified the Visa card company. And then called the toll free number and were slapped in the face like hitting a brick wall with I cannot help you because of our terms and conditions which  are not even mentioned on the web site.  They only mention no guarantees about the product.  We feel robbed!

We got the packages but sat it aside because there was no name to associate returning it-just a shipping point called a fullfillment center in California.  Then another package shows up from overseas seemingly the UK but nothing to identify who, and it has a date ordered of 12/4/2017 which is still six months away.  But on the container was a toll free number called Juvarelle customer service and that is when I called.