Juvia's Place Haven't received item and horrible customer service! Jersey City Internet

  On September 1st I purchased an eyeshadow pallette during their sale. This is my third or fourth purchase with them and I always ship to my home address. On the 9th I checked my tracking number only to find it was "undeliverable as addressed" and listed a zip code that was not mine. I contacted Juvia's Place's customer service and was told to fill out a redelivery form on USPS, which I did. I never received the package and it was returned to sender. I notified customer service of this and received no response. I contacted them a couple more times before recieving an answer. I was told I was going to have to pay to reship it, even though I wasn't at error. After much arguing they wouldn't send me my product and they would only offer a partial refund. You can only talk to them online and they won't let you talk to management. What a scam!