• Report: #914712
Complaint Review:


  • Submitted: Thu, July 19, 2012
  • Updated: Thu, July 19, 2012

  • Reported By: Bob — Walnutport Pennsylvania United States of America
Internet United States of America

JVC USA JVC terrible customer service! Internet

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I wanted to thank JVC USA for the awesome talent you have on your tech helpline. I am so glad I called to ask if, and how, the lens in front of the bulb on my 62" JVC HD-ILA could be cleaned. I replaced the bulb & noticed the lens in front of it looked pretty dirty, even though the TV worked & looked great at that time. It can always look better, right? So I called your tech line & was told to shoot some canned compressed air on the lens & than wipe it with a dampened micro fiber cloth. Easy, right?

Only problem is when you shoot compressed air at that lens, it pushes dust inside the "light engine", a $1,500 non-servicable part. Now I have this really great picture with a 2 foot purple/green blob on it & half the screen is very dark. Your supervisor Victor at ext 8152 went way out on a limb to help me & offered to sell me the light engine I now need for only $750. Fantastic deal, it would only cost me $750 to fix what would not be damaged if your tech people actually knew what they were talking about. Thank you JVC USA for ruining a perfectly good TV.

This report was posted on Ripoff Report on 07/19/2012 08:16 PM and is a permanent record located here: http://www.ripoffreport.com/reports/jvc-usa/internet/jvc-usa-jvc-terrible-customer-service-internet-914712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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