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Report: #898201

Complaint Review: Kaplan University - online Illinois

  • Submitted:
  • Updated:
  • Reported By: jessica — coffeyville Kansas United States of America
  • Author Confirmed What's this?
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  • Kaplan University online online, Illinois United States of America

Kaplan University Kaplan online university Biggest rip off around. Bad college. College from h**l online, Illinois

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I just dropped out of kaplan online college. I have fought since 5/30/2012 to get my stripen check. It took repeted calls, and many on going chats (here is one that I had with a confused employee of Kaplan) to get my check.

After spending days calling a millions numbers I got my check as of 6/15/2012

Welcome to Kaplan University. You are now chatting with 'Betrice '

Betrice : Thank you for contacting the Kaplan Online Financial Aid department. How may we help you today?

jessica: Hi> I am still not seeing the pell grant being paid, and supposedly it was supposed to be expedited by the ombudsman last night as well as my stipend check

Betrice : Hi Jessica, can I have your last name and last 4digits of your ss# please

jessica: Bell.(ss removed by me)

Betrice : Thanks

Betrice : Ok, please give me a moment to review your file regarding your questions.

Betrice : Jessica, the request for the Ombudsman to review your account was submitted yesterday so please allow 72hrs for them to review your account

jessica: No.I spoke to her yesterday, and she reviewed it and removed the extra fund I was supposed to get. She also said I would know something by today

jessica: All she was waiting on was a answer from her supervisor

Betrice : ok, the file is still in a pending status. She could possibly still be waiting for an answer from her supervisor. If you have her direct information you can contact her direct for a reply.

Betrice : Unfortunately nothing has changed in your account as of this morning

jessica: Yeah I see that. All I know is they better get this taken care of. I have sent in a complaint against this college to the BBB yesterday

jessica: I have heard so many lame excuses, lies and confusement from here its not funny

Betrice : Jessica, the Ombudsman is doing the best they can to resolve your issue. Please allow them to followup with you as soon as they can

jessica: good cop out. yyet them know I am contacting the attorney general and providing them with the chat I had from yesterday with Garret. I am not going to keep pllaying games with this college

jessica: Have the so called ombudsman email me today. If I do not here from her today before the end of the day, I am going to begin a law suit

Betrice : ok,Do you have any other questions today?

Betrice :

jessica: Yeah I do. I want to talk with the highest supervisor on chat

jessica: I am not going to waste my cell phone on them

Betrice : Unfortunately we don't have a supervisor for chat but I will forward this transcript to my manager for review and forward to Cateria Powell the ombudsman handling your account

jessica: Good. When they contact me, they need to do it by email. Not phone.

here is a 2nd one

Please wait for a Financial Aid operator to respond.

Welcome to Kaplan University. You are now chatting with 'Garrick '

Garrick : Thank you for contacting the Kaplan Online Financial Aid department. How may we help you today?

jessica: Ok Garrick, I just got off the phone with some one from your department, that has me confused and mad

jessica: Supposedly I am not getting my entire amount of refund check, now it is back down to 657. Not the 2045 like I had been told

Garrick : Ok, please give me a moment to review your file regarding your questions.

jessica: There is ongoing talk about over lapping loans, and that is not even close to the truth. I left APU when I came here last term

Garrick : I'll need your last name please, as well as you date of birh

jessica: Bell removed by me

Garrick : Thank you, give me a moment please

Garrick : Ms. Bell I've reviewed your account. I see the issue it that your loan period at Kaplan overlaps with your loan period at your previous school

jessica: no, it does not

jessica: that was months ago

jessica: it overlapped with the first term

jessica: ok lets do this, : just tell me when my 657 will be sent,

Garrick : One moment

Garrick : That amount is shows as paid on our system. I see that you have been working with an Financial Aid Ombudsman about your account, she is currently working to resolve the account.

Garrick : She is working to get that $657 for you.

jessica: Wait, now your telling me that I received my 657?

jessica: when did this happen?

Garrick : It shows as sent on 4/26. You need to contact your Ombudsman again for further details.

jessica: no, now I copy this , and I send it to my attorney. And the bbb

Please wait for a Financial Aid operator to respond.

Welcome to Kaplan University. You are now chatting with 'Garrick '

Garrick : Thank you for contacting the Kaplan Online Financial Aid department. How may we help you today?

jessica: Ok Garrick, I just got off the phone with some one from your department, that has me confused and mad

jessica: Supposedly I am not getting my entire amount of refund check, now it is back down to 657. Not the 2045 like I had been told

Garrick : Ok, please give me a moment to review your file regarding your questions.

jessica: There is ongoing talk about over lapping loans, and that is not even close to the truth. I left APU when I came here last term

Garrick : I'll need your last name please, as well as you date of birh

jessica:

Garrick : Thank you, give me a moment please

Garrick : Ms. Bell I've reviewed your account. I see the issue it that your loan period at Kaplan overlaps with your loan period at your previous school

jessica: no, it does not

jessica: that was months ago

jessica: it overlapped with the first term

jessica: ok lets do this, : just tell me when my 657 will be sent,

Garrick : One moment

Garrick : That amount is shows as paid on our system. I see that you have been working with an Financial Aid Ombudsman about your account, she is currently working to resolve the account.

Garrick : She is working to get that $657 for you.

jessica: Wait, now your telling me that I received my 657?

jessica: when did this happen?

Garrick : It shows as sent on 4/26. You need to contact your Ombudsman again for further details.

jessica: no, now I copy this , and I send it to my attorney. And the bbb

jessica: got it all. thank you

jessica: this is the friggin 7th month, what is wrong with you people?

Garrick : I recommend staying in contact with the Ombudsman she will work to get everything resolved for you.

jessica: Its this loan I am talking about, not last term, jeeze

jessica: you people are so idiotic

Garrick : Correct, we understand that. We needed to adjust the amount of the loan due to how you were packaged at your previous school and the funds you received from that school.

jessica: Look at this friggin term, holy cow!!!!!!

jessica: \nonononononnononononononnono

jessica: WHERE IS MY LOAN FOR THIS MONTH111111

jessica: THIS MONTH, NOT LAST TERM, HOW IN THE WORLD CAN YOU BE CONFUSED?

jessica: THIS MONTH HAS NOTHING TO DO WITH LAST TERM

Garrick : Ms your loans for this period have paid, and your pell grant is in a ready to pay status

jessica: NO IT HAS NOT

Garrick : for this term

jessica: NO IT HAS NOT

jessica: i HAVE NOT RECEIVED ONE PENNY

Garrick : are you referring to the loans paying to your account, or you receiving a educational expense check?

jessica: OH MY LORD!!!!!!! i AM AND HAVE BEEN TALKING ABOUT THE FRIGGIN STIPEND CHECK FOR THIS MONTH NOT LAST TERM

Garrick : then refer to it as a stipend check not a loan

jessica: MY APOLOGISE FOR CONFUSING PEOPLE WHO ARE SUPPOSED TO KNOW WHAT THEY ARE DOING

Garrick : Okay, so your loans have been received from Direct Loans, we are waiting on your Pell Grant to be received, it's in a ready to pay status now. Once that pays to the account it will create the credit that is needed to issue the stipend check to you.

jessica: AND THAT AMOUNT IS WHAT

Garrick : Your account has a balanced owed of $730, the pell grant is for $1388. That will create the credit needed.

jessica: WHAT CREDII

jessica: OH, SO ALL I OWE IS 730? GOOD THEN WHEN I WITHDRAWL YOU WILL OWE ME MONEY AND I WILL OWE YOU NOTHING.,

jessica: PERFECT

Garrick : Maybe owe was the wrong term.

jessica: NO IT WAS NOT

Garrick : It's remainder of the tuition that has not been covered yet

jessica: AND IT WILL BE ALL THAT YOUR COLLEGE WILL EVER GET

jessica: I WILL NOT BE STAYING HERE

jessica: SO NOWLETS GO TO THE IMPORTANT PART, HOW MUCH IS THIS STIPEND CHECK FOR

Garrick : 657

jessica: BULLS**T

Garrick : 657

jessica: BULLS**T

jessica: IT IS 2045

jessica: DO YOU SEE THAT?

jessica: ALL OF THIS HAS BEEN CUT AND PASTED, IT IS NOW ON ITS WAY TO THE BBB

This report was posted on Ripoff Report on 06/15/2012 04:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kaplan-university/online-illinois-111111/kaplan-university-kaplan-online-university-biggest-rip-off-around-bad-college-college-fr-898201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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