On 8/15/09, I took my daughter to this dealership to trade her car for a new Toyota under the Federal government cash for clunker program. After looking over the cars, we saw one we liked and started shopping around town. Salesman at Karl Malone Toyota told us he would beat any price we found plus give us a scratch card to reveal another $100.00 to $500.00 off on top of what they would beat by. Long story short, On 8/19/09 we went to a competing dealer that happens to be the same automotive group (Larry H Miller Toyota) and found a similar car not in stock but on its way in transport with a VIN #. We went back to Karl Malone with paperwork from partnership dealer and claimed we needed to get $750.00 off sticker and that would match offer. Well of course, at this point the yay h*o salesman turned us over to "THE SALES MANAGER!" and disappeared for the rest of transaction. 1 1/2 hours later, this Shyster could not convince us that we were getting a great deal with the MSRP sticker price.
Toyota Motors is offering a $500.00 rebate to buy their car--not the dealer.
The federal government is allowing us $4500 for our trade--not the dealer.
The dealer will not come down off MSRP even after Larry H Miller beat them by
Now let us stop here a minute and figure this out. Karl Malone Toyota never honored their "guaranteed pricing", they would not give us a scratch card, and to really stab Larry H Miller Toyota in the back, Karl Malone Toyota claimed Larry H Miller had no car in transport and that they were lying to us.
We walked out of this dealer after we were told "LET US KNOW IF THIS WILL WORK" and I followed up by saying "THIS IS NOT GOING TO WORK".
On 8/13/09 (the next day), the salesman had the guts to call my 17-year-old daughter on her cell phone and tell her that the car is still there and we need to hurry in to get it without contacting me or my wife. On 8/14/09 he called my 17 YEAR OLD DAUGHTER again to state that the above car was not available but he had another, also once again not contacting my wife or I.
On 8/14/09, my wife contacted the proclaimed general manager of the dealership with this story and a complaint about calling and harassing my 17-year-old daughter. We had walked out of this dealership with no intention of ever going back and they knew it on the night we walked out. The proclaimed general manager said he was sorry and did not even bother asking my wifes name before hanging up!
This dealership has taken the negotiation process out of car buying and their greed over the Cash for Clunker program sponsored by the Federal Government has earned them the worst car buying experience I have ever encountered in over 30 years! I hope that the man I watched and supported for his whole Utah Jazz basketball career gets a chance to read this and see what his employees are doing to his name and Larry H. Millers'!