Complaint Review: Kathy Clean
Kathy Clean They would not let me use my voucher from a deal website, Internet
*REBUTTAL Owner of company: Kathy Clean - Family Owned, High Quality, Honest Cleaning Company
The lady (Kathleen) told me that they would clean my house, but it would take my voucher plus $300 to clean out my old condo. I thought that was absurd so I asked if I could use it to clean my current home. She had me fill out another request and told me that it would cost me an extra $100. I have never had to pay extra money to use a voucher that I purchased. What is the point of buying the voucher then? I told her all I wanted to do was use the voucher and there was no fine print or terms and conditions that stated I needed to pay more money. She wrote me back a very unprofessional and mean letter. I will quote what she wrote back. "It is abundantly clear that you do not see the need or value in completing what our company considers a proper and thorough first cleaning of your home.
Additionally, you also expected us to do a move out clean of your condo in 4 man hours. Again this is not possible. A first cleaning of any home CANNOT be accomplished in the amount of man-hours you have on your voucher. We are not going to degrade the quality of a first cleaning just because a client doesnt want to pay more or cant afford it. " She then wrote: " To continue to waste time and energy on this matter is pointless. We are not interested in working with you as a client. That is our right."
How rude! All I wanted was to use my certificate. They take advantage of people and try to make a bunch of money off their clients. I would never work with this company or let them in my house. I would not recommend them either. Obviously if they are using a deal website they are not doing well in their business and should take all the customers they can get. I would not recommend ANYONE ever using them.
This report was posted on Ripoff Report on 01/20/2012 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/kathy-clean/internet/kathy-clean-they-would-not-let-me-use-my-voucher-from-a-deal-website-internet-825945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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