Complaint Review: KaTom Restaurant Supply - Kodak Tennessee
- KaTom Restaurant Supply 305 KaTom Drive Kodak, Tennessee USA
- Phone: 800-541-8683
- Web:
- Category: Kitchens
KaTom Restaurant Supply Classic Bait and Switch Kodak Tennessee
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Classic bait and switch. Ordered a pot for a better price than Amazon, have to pay for shipping, but oh well. Then get an email from "Order Processing Dept", not even a name of a rep, stating that my item was sold to another customer right before I ordered. Also, Lodge is having troubles keeping up with manufacturing. How convenient! They say please wait and we'll mail out soon. Well 20 days pass and no word. I send an email in the yesterday evening to cancel my order. Guess what, 6am I get an email that "has already been sent to our warehouse to ship today". So it hasn't shipped yet but still KaTom is gonna go ahead despite my instructions. I call customer service, get transferred to a voicemail. Call back, ask for a supervisor, wait on hold for 10 minutes, before calling again. Finally get a supervisor Heather, who gives lame excuse after excuse that worsens the situation. I tell her to provide a prepaid return shipping label, have to repeat 3 times, and she says she has to ask her office manager and will get answer in 5 days. She says, if I want I can call back at that time. So this supervisor not only does not have the authority to have a return label made, but she may or may not follow up on this incident. Worst customer service experience ever! NEVER again!
This report was posted on Ripoff Report on 09/04/2015 10:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/katom-restaurant-supply/kodak-tennessee-37764/katom-restaurant-supply-classic-bait-and-switch-kodak-tennessee-1252935. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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