Report: #138163

Complaint Review: Kayako - Aniki Exports - Shoor Varun

  • Submitted: Sat, April 09, 2005
  • Updated: Thu, August 14, 2008
  • Reported By: Manteca California
  • Kayako - Aniki Exports - Shoor Varun
    575, Model Town
    Jalandhar, Punjab, Other

Show customers why they should trust your business over your competitors...

I had purchased this product called eSupport for a full license. It cost me $349.00 US. I had not heard from them in over 24 hours and then decided to submit a ticket requesting my purchase be completed. There was NO RESPONSE!

I tried contacting them several times to the point it took several days. Still, NO RESPONSE!

I contacted and they refuse to get involved because they are "JUST A PAYMENT GATEWAY". So, if you are a criminal and want to rip-off people, I insist you use as your payment gateway, because they will protect you.

I called the Royal Bank of Scotland that owns They won't get involved with this, it is not their problem and my money is too small to even deal with. Here is their main story they like to tout..."The Royal Bank of Scotland Group, founded in 1727, is one of the world's leading financial services groups". By market capitalisation we rank fifth in the world.* *23/02/05

I then contacted the ISP, The Planet, Inc. in Texas, and spoke with their abuse department. They told me there is NOTHING THEY CAN DO and they WILL NOT get involved with their clients business. They blew me off very quickly and told me to go away. If you want to host a website that rips people off and steals their money on products that don't exist and don't want your site shut down, then use these guys, they will protect you, the criminal. and are partners in together in this transaction to protect, Aniki Exports.

I am trying to get the charge reversed from my bank, but have not heard back as of yet. I will call again today to find out and then update this report. However, stay away from and also I would not trust or for any of their services. They will NEVER get involved with your best interests, just only if they can make money off of it.

Private City, California
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This report was posted on Ripoff Report on 04/09/2005 07:55 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Been using Kayako for five(5) years

AUTHOR: Alfred - (U.S.A.)

I don't know your situation but I've used this Company for a long time (5 years) and have nothing but praise for them. They have always been there when I needed them. Sales and support ,although sometimes slow, has always been responsive.

Al Johnson
Seattle, WA
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#2 Consumer Comment

Kayako is GREAT!

AUTHOR: John Hamilton - (U.S.A.)

I know this report is about as old as it can be but I know someone will stumble on to it and actually believe what this hot head has said.

I have been a customer of Kayako since October of 2003. Back then I believe Varaun was a one man operation and was producing the most promising web based support system anyone had seen.

I do also remember that License's were at one time handled manually by Varaun. When we purchased the software it took several days as well as a friendly reminder to get our License issued. This is now all automated.

I purchased version 2 of the product and had to almost 2 years for version 3 to come out.

During that time the Varaun was VERY busy working on a complete rewrite of the software. Their support was at times almost non-existant and I'm sure he was quicker to respond to potential customers because he was barely paying the bills while his new software was being written.

Toward the end of this time, Varaun, made a business plan for the expansion of his company. This was in direct response to the failings of his loan quest to program, sell and provide support. If you ask me he saw a lack of support and a need for support by his customers and he made an EXTENSIVE plan to resolve it the best way he knew how. These are definitely the merits of a good businessman.

He released SupportSuite Version 3 and immediately revamped his License terms and Software Assurance Policies to provide an inflow of cash. All current Customers paid a measly $50US to renew and continue their Software Assurance Contracts and many new customers came on board as Version 3 simply blew version 2 out of the water (as promising as it already was). This influx of cash helped Varaun hire fresh support staff and build a new office for Kayako as well as a U.S. office in Boise Idaho.

Now I am amazed at this company's skill and organization. They have multiple developers who follow a Project Manager's development roadmap. Releases on working code are made nightly for people who just can't wait for an official release. There is a full support staff and both the support and development staff are VERY active on their forums.

There was a time when patience was a virtue when dealing with Kayako, but they have never "stolen" anything from anyone that I know of. Their support currently is perfect. There are literally thousands of satisfied customers on their forums and hiding elsewhere in the world.

I continue to support them by renewing my software assurance contract with them every six months ($50US). This software is at the heart of support for our business and it works wonders and looks great.

It has paid for every penny we have sent to Kayako. It doesn't EVER pay to be completely hot headed about going a mere 24-hours without hearing about your license. I can't imagine that this guy ever posted ANYTHING on the forums and it sounds like he is someone I would find it hard to deal with as well. Plus if the bank notified me that he started demanding his money back within 24 hours and they gave it to him, I would be reluctant to give him ANYTHING or contact him in ANY way.

What more can I say other than Kayako is the greatest.
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#3 Consumer Comment

Your first Post

AUTHOR: John - (U.S.A.)

Your first post I can understand, you were angry, now after your reply to mine, shows everyone here you have a keyboard and an internet connection - and not much more than that

Thats all
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#4 Author of original report

Full of Bull

AUTHOR: Samuel - (U.S.A.)

I read your response and it's very well put together. There are too many others out there that know that this person is too slow, does not get back to you if you demand that he contact you, it only causes him to not respond because he does not like someone telling him what to do, typical of males from his country.

However, I did decided to use another alias and contact this person to purchase his product, he replied very fast and was kind, and sometimes he still contacts me to find out if I am still interested or he has updated his system. In the meantime, he never contacted me or responded during that same time, only to the potential new customer. So, go fluff your good news somewhere else, this guy is a rip-off and he sucks and he's an arrogant egotistical pig. There are many other products that are far superior and can run circles around this guy. His product does look very good, but he can not handle negative feedback or customers ordering him what to do which is common sense business.


My final note on Bank of Scotland, they actually sent me a handwritten letter and apologized for this incident and I got my money back. Now, that's service! All the way from the UK. Would this piece of technical babble do the same thing? No, he would not. What a crock of bull this guy is. AGAIN...DO NOT USE HIM!

P.S. Use the Bank of Scotland, they will take care of you.
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#5 Consumer Comment

You should not be so hasty

AUTHOR: John - (U.S.A.)

No question about it bad support can be one of the MOST frustrating parts of dealing with people on the Internet.

So I agree to some extent of the above users complaint but I disagree with his anger and spite he seems to have.

I too have employed Kayako to use their software Support Suite We have it running on and I think it is the best Support and Live support system that I have seen anywhere.

I to had to scream bloody murder to get their attention that I am a paying customer and all I want is some support in a timely manner It has been slow coming but in the end I am VERY PLEASED

I have been speaking with Hirem, and he seems to be sincere and agrees that support has not been as good as it should, but they are trying, and I think that they are to.

As far as this Company being a Rip-Off or cheats, ABSOLUTLY NOT

They do not employ me, I am just a user who has been very peeved at them for not responding quickly enough, but overall, they are VERY GOOD at programming and I recommend them to all, but you will have to be patient

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